Service Product Support Officer

- Location - Parramatta (Hybrid)
- Employment Type – Temporary Full-Time for up to 12 months with possibility of extension
- Grade – Clerk Grade 5/6
- Salary – $102,936 pa - $113,579 pa plus employers’ contribution to superannuation and annual leave loading
- Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

Your role Do you want to use your technical expertise to make a meaningful impact for young people across NSW? We are seeking a customer-focused Service Product Support Officer to provide ICT support for Youth Justice NSW staff and critical business applications.

In this role, you will troubleshoot and resolve technical issues, coordinate service requests, manage user access, and support systems that enable frontline services to operate effectively. You will also develop specialist knowledge of the Client Information Management System (CIMS), Youth Justice legislation, court-imposed orders, intervention programs, and the NSW youth justice system to ensure accurate and effective support.

What you’ll do

Provide high-quality ICT support that enables staff to deliver critical Youth Justice services.

- Troubleshoot and resolve incidents and service requests across applications, systems, and infrastructure.
- Coordinate timely responses and keep users informed throughout the support process.
- Manage user access and permissions in line with organisational policies and security requirements.
- Develop and maintain support documentation to improve service continuity and minimise disruptions.
- Apply and maintain knowledge of CIMS, Youth Justice legislation, custodial and community supervision orders, intervention programs, and the NSW judicial system relating to young offenders.

What we’re looking for We're looking for a proactive problem-solver with strong technical and customer service skills.

- Experience providing Tier 2 ICT or application support in a complex workplace.
- Strong troubleshooting, analytical, and problem-solving capabilities.
- Excellent attention to detail and commitment to accurate record keeping.




- Strong communication and stakeholder engagement skills.
- Ability to quickly learn and apply business processes, systems, and legislative requirements.
- Knowledge of, or willingness to develop expertise in, Youth Justice operations, CIMS, and the NSW youth justice system.

Why join us? Join a supportive team where your work directly contributes to better outcomes for young people. You'll gain specialised knowledge, work with contemporary technologies, and enjoy flexible work options, ongoing learning opportunities, and a rewarding career in public service.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career

- Flexible, autonomous work environment

- Competitive pay and conditions

- Training and development opportunities to build and maintain capabilities

- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.





Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 4 pages).

Applications close Sunday, 4 October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Md Alfes Ullah via email at [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

📌 Service Product Support Officer (Parramatta)
🏢 Department Of Communities And Justice
📍 Parramatta