Brief Description

As Australia’s first private, not-for-profit university, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

- Build your technical expertise and be the go-to expert for a wide range of IT systems and tools at Bond.
- Work in an environment that values continuous learning and career success.
- Work alongside passionate professionals who value teamwork and collaboration.

Service Support Administrator

Information Technology Services

Full time, Continuing

Position Reference No: 201396163 Join Australia’s top university for teaching* and enjoy staff benefits including:

- Free staff car parking
- 36.75 hour standard work week
- Access to flexible work/work from home arrangements#
- Up to 18/26 weeks of parental leave#
- Salary packaging options for FBT and Non-FBT items#
- 17.5% of base salary leave loading
- Staff wellbeing program
- Free & Confidential Employee Assistance Program available for all staff
- Study assistance for staff and dependents#
- Corporate health and finance discounts
- Onsite Medical Centre and Counselling Services
- Onsite Sports Centre including gym, fitness classes and pool#

About The Position The Service Support Administrator is responsible for the administration, support, security, and lifecycle management of the University's end-user computing environment. The role manages endpoint technologies including Microsoft Intune, Microsoft Defender for Endpoint, Windows Autopilot, operating system deployment, software deployment, and endpoint security solutions, ensuring secure, reliable, and efficient services for staff and students. The position also provides advanced technical support, develops and maintains standard operating environments (SOEs), automates operational processes, and contributes technical expertise to projects and service improvements.

Requirements

About the Person To be successful in the Service Support Administrator role, candidates should demonstrate the following qualifications, skills, and experience:

- Relevant qualifications and experience:



Degree in Information Technology, or an equivalent combination of industry certifications, technical training, and practical experience in endpoint management and support.
- Endpoint management expertise: Advanced knowledge and hands-on experience with Microsoft Intune, Windows Autopilot, operating system deployment, software deployment, configuration management, and endpoint administration.
- Endpoint security knowledge: Strong experience with Microsoft Defender for Endpoint, endpoint security technologies, anti-malware, application control, security baselines, attack surface reduction, and least-privilege access management.
- Technical troubleshooting and automation skills: Demonstrated ability to diagnose and resolve complex endpoint issues, supported by strong knowledge of Windows networking (DNS, DHCP) and experience developing and deploying PowerShell scripts and automation solutions.
- Customer service and communication skills: Proven ability to provide professional customer-focused support, manage escalated technical issues, communicate effectively with stakeholders, and work collaboratively across technical and business teams.
- Desirable experience: Experience in a higher education environment, relevant Microsoft certifications, and knowledge of additional endpoint platforms such as macOS, Jamf, iPadOS, and Android.

Summary Salary details The salary for the position commences at $99,108.89 per annum, plus 12% superannuation.

Further information

Position-related enquiries can be directed to Nathan Maguire, Manager End Device Services, [email protected] +61 7 5595 3529

How To Apply For This Position For further details regarding this appointment, please reference the Position Description and Selection Criteria

Click Apply Now and Create New Account to get started. You can:





- Upload your Resume – your account will be created automatically, or
- Manually enter your details to set up your account.

Please Ensure Your Application Includes

- A current resume
- A cover letter addressing the Selection Criteria outlined in the Position Description above
- Given the expected large volume of applications, priority will be given to those applicants who clearly present examples against the Selection Criteria using the STAR method (Situation, Task, Action, Result).

For current Bond University staff, apply directly via People Connect, log in with staff credentials, from the Home dashboard select Careers, select the role and apply. If you require any assistance with your application submission, please visit Applying for jobs at Bond.

Applications close: 11:59pm, Sunday 4th October 2026

Pre-employment checks: Appointment is subject to satisfactory pre-employment checks (including working rights verification, reference checks and a certified copy of your highest qualification). In line with the National Higher Education Code to Prevent and Respond to Gender-based Violence 2025, preferred candidates must complete a Gender-Based Violence (GBV) Declaration, and any offer of employment will be conditional upon the University’s review of the declaration. For more information, please visit our website via this link: Applying for Jobs at Bond

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process.

For more information, visit Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia

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📌 Service Support Administrator (City of Gold Coast)
🏢 Bond University
📍 City of Gold Coast