Job Description

## Customer Experience ExpertApply: Bendigo, VIC: Part time: Posted Today: End Date: October 14, 2026 (28 days left to apply): JR74516Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.--**Perm Part‐Time | $34.28 p/h + Super**Join a trusted national brand where your customer service skills truly make an impact. Our **Bendigo** Service Centre is seeking an experienced **Face to Face Customer Service, Sales & Administration professional** who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

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If you thrive in a rapid‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.## ## **About the Role**As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.* **Days:** Monday - Friday* **Hours:** 10.00am - 2.00pm* Must be flexible to work overtime as required**You will be responsible for:*** Delivering warm, professional **face‐to‐face customer service*** **Selling of Vehicle Accessory Products*** Greeting customers and visitors with a positive, helpful attitude* Managing phone,



email and in‐person enquiries* Supporting the Service Centre Manager with daily operations* Updating customers on repair lead times* Conducting basic repair inspections on vehicles* Educating customers on our full range of services* Scheduling repair bookings and managing workflow* Issuing invoices and raising job authorities* Resolving customer concerns and following up queries## ## **About You**We're looking for someone who brings professionalism, energy and initiative to the team.**You will have:*** Strong customer service experience (face‐to‐face preferred)* Excellent verbal and written communication skills* Professional presentation and a positive attitude* Ability to problem‐solve and create customer‐focused solutions* Strong time management and ability to prioritise in a busy setting* Intermediate–advanced Microsoft Office skills* Administration experience supporting daily operations* **Comfortable with sales and confident in educating customers on additional services*** **A current driver's licence (essential)*** **Full Australian work rights (essential)**## ## **Why Join Us?*** Supportive, collaborative team culture* Opportunities for growth and development* Competitive hourly rate* Reward & Recognition programs* Work with a respected national brandIf you're ready to bring your customer service expertise to a team that values your contribution, **apply now** and start your next chapter with us.

📌 Customer Experience Expert (Bendigo)
🏢 O'Brien Group
📍 Bendigo