The Role
As the face of our motel, you will be the first point of contact, ensuring guests have a seamless, structured and positive experience from start to finish.

We are seeking a motivated member to join our Guest Services Team. We would love to have you join us to provide exceptional, friendly service through check-ins, reservations, and local recommendations. The role focuses on making guests feel at home, requiring strong communication skills, active listening, problem-solving, and positive energy.

Sharing a fortnightly rotating roster averaging 45-50 hours per fortnight; with a 2 day/4day split – specific hours noted below.

Week 1

Monday RDO

Tuesday RDO

Wednesday RDO

Thursday RDO

Friday 8am – 6pm

Saturday 8am – 6pm

Sunday RDO

Week 2

Monday 8:30am – 6pm

Tuesday RDO

Wednesday RDO

Thursday 8am – 6pm

Friday RDO

Saturday 8:30am – 4:30pm

Sunday 8:30am – 4:30pm

Immediate Start Available

Flexibility is encouraged and working a mixture of shifts. Additional hours may be required from time to time to cover leave within the team. Weekends and some Public Holiday availability is ESSENTIAL.

Key Responsibilities

- Welcoming Service: Greet guests warmly upon arrival, ensuring a smooth and efficient check-in/check-out process.

- Enquiry Handling: Respond to guest requests, phone calls, and emails regarding reservations, amenities, and local information.

- Reservations & Administration: Manage bookings, update room availability, and handle transactions using property management systems.

- Local Knowledge: Provide insights on local attractions, eateries, and transport to enhance the guest experience.

- Team Collaboration: Work with other departments to maintain cleanliness and efficiency.

- Billing & Records: Process payments,



update guest billing details, and maintain accurate reservation records.

- Operational Support: Coordinate with housekeeping and maintenance teams to ensure rooms are ready, guest needs are met and maintenance schedules are adhered to.

- Attention to Detail: Meticulous in adhering to guidelines, confidentiality and maintaining accurate records.

- Service Recovery: Address guest concerns or complaints promptly and professionally to ensure high satisfaction.

What We Are Looking For

- Friendly & Professional Demeanor: A positive "can-do" attitude and the ability to connect with diverse guests.

- Initiative: Ability to solve problems independently and go above and beyond.

- Multitasking Skills: Ability to handle front desk duties and back-office tasks simultaneously in a fast-paced workplace.

- Experience: Previous experience in hospitality or customer service is a plus, but not essential. On the job training can be provided. Would ideally hold current certificates for, First Aid and Food Safety Handling.

- Technical Skills: Proficiency with POS systems and computer software.

- Additional: A 'hands on' approach to general reception duties, including but not limited to, on site laundry, preparing breakfast to serve and small kitchen tasks.

How to Apply
If you are passionate about Tourism and ready to join a dynamic and friendly team, please send your resume and a brief cover letter to ••••@bigpond.net.au with the subject line “Guest Services Application – Belinda Vivian”. Applications close Friday 2nd October at 4pm.

Please Note: Only successful applications moving to the next stage will be contacted.

Genuine applicants need only apply – please read thoroughly to ensure the criteria is suited to you.

📌 Guest Services Team / Front Office Representative (Strathalbyn)
🏢 Strath Motel
📍 Strathalbyn