• Lead and develop a high-performing Home Assessing team
• Drive technical quality, customer outcomes and continuous improvement
• Build your leadership career with a leading Australian insurer

Lead a skilled home assessing team, influence best practice and build your career in a supportive, growing claims environment with real impact.

Home Assessing Team Leader | Lead, Coach & Make an Impact

Ready to step into a leadership role where your technical knowledge and people skills can make a real difference?

Join a leading Australian insurer as a Home Assessing Team Leader, where you'll lead, coach and develop a team of Home Assessors while helping drive quality, consistency and customer outcomes across the claims function.
This is an prospect to combine your home assessing or residential building expertise with genuine leadership exposure, influence best practice and take the next step in your career.

Who will you be working with?
You'll be joining an established Home Claims function with a strong focus on customer outcomes, technical quality and continuous improvement. You'll work alongside experienced claims professionals and industry stakeholders in a team-oriented environment where ideas are encouraged and development is supported.
With access to ongoing leadership development and exposure to broader claims initiatives, you'll have the opportunity to build your leadership capability while making a meaningful contribution to how the team operates and performs.

What are the benefits?
• Competitive package of $112,936 – $129,875
• Performance-based bonuses and rewards
• Ongoing leadership training and professional development
• Paid wellness, volunteering and parental leave
• Employee discounts on insurance products
• Supportive team culture with celebrations and social events

What will you be doing?

- Lead, coach and mentor a team of Home Assessors to deliver high-quality claims outcomes




- Provide technical guidance and support across scoping, cost validation, compliance and assessment practices
- Monitor team performance against key quality, productivity and customer service KPIs
- Manage escalated claims, complaints and complex customer or stakeholder matters
- Drive continuous improvement across Home Claims processes, systems and ways of working
- Identify opportunities to improve cost control, efficiency and overall claims performance
- Build strong relationships with internal and external stakeholders, including builders, restorers and industry partners
- Support capability development, performance management, recruitment and workforce planning

What do you need?

- Proven experience leading, coaching and mentoring a professional team
- Previous Home Assessing, estimating or residential building experience — essential
- Minimum 2 years' experience in Home Assessing or the Building Industry
- Demonstrated ability to manage performance, provide constructive feedback and develop team capability
- Strong communication, negotiation and stakeholder management skills
- Excellent organisational skills and the ability to manage competing priorities
- Insurance or claims experience is preferred, but not essential

If you're ready to move into a leadership role where you can develop people, influence technical standards and contribute to a growing Home Claims function, this is an opportunity worth exploring.

If you think this could be the role for you then please apply now! Or, if you have any questions, please contact Nikki Abrajano on 04•• ••• 818.
At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting, or claims professional looking for your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
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📌 NSW Team Leader - Minor Home Assesing (Lidcombe)
🏢 Fuse Recruitment
📍 Lidcombe