We are seeking an experienced Senior Business Analyst to join a major, multi-year business transformation program focused on redesigning the future operating model, business processes, policies and customer journeys across a complex organisation.
This is not a traditional technology-focused BA role. We are looking for someone with strong experience in business transformation, operating model design, process improvement and stakeholder engagement who can work confidently in a complex environment and help shape the future state.
Key Responsibilities
- Lead the analysis and design of current and future-state business processes, operating models and process taxonomies.
- Conduct user research and stakeholder engagement, identifying key personas, customer journeys, pain points and opportunities for improvement.
- Develop and validate journey maps, service blueprints and process documentation to support business transformation.
- Assess existing business processes, policies and operational assets,
identifying gaps, duplication and opportunities for redesign.
- Work closely with senior stakeholders and business leaders to influence outcomes, challenge existing ways of working and support the transition towards the future operating model.
Key Skills & Experience
- Robust experience as a Senior Business Analyst within complex business transformation or reform programs.
- Proven expertise in business process design, process mapping, process taxonomy and operating model development.
- Strong capability in user research, customer journey mapping, service blueprinting and identifying process pain points.
- Exceptional stakeholder engagement and influencing skills, with the resilience to work through challenging or resistant stakeholders.
- Experience working in complex, highly regulated or unionised environments; public sector experience and exposure to HCM transformation will be highly regarded.
Apply Now!
📌 Senior Business Analyst (Macquarie Park)
🏢 Wirrigan Group
📍 Macquarie Park
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