You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, we connect communities, industries and regions across the state by delivering essential services that have kept Queensland moving for 160 years. Our core priorities guide everything we do: keeping people safe, delivering exceptional services, strengthening our network, supporting freight, and operating efficiently and sustainably.

Learn more about Queensland Rail’s purpose, people, and progress – watch our short video here

About the Role

As the Operations Reporting & Insights Analyst, you will be responsible for analysing operational performance data across Queensland Rail's passenger services (‘Citytrain’), ensuring the accuracy and integrity of critical reporting information used by senior leaders, government stakeholders and external partners.

You will play a key role in developing innovative reporting solutions and driving the transition from traditional spreadsheet-based reporting to interactive Power BI dashboards and visualisations.

This role offers the opportunity to influence operational decision-making through meaningful data analysis and reporting.

- Permanent full-time position
- Bowen Hills (inner Brisbane) location

What Queensland Rail Has to Offer

- Adaptable working arrangements, including Hybrid.
- Base starting salary of $117,750
- 12.75% employer superannuation
- Opportunity to work with modern reporting and visualisation tools
- Long-term career stability with one of Queensland's largest employers
- A diverse, inclusive and collaborative workplace where everyone belongs and contributes to our success
- Plus, a wide range of employee benefits - click here

Key Responsibilities

- Examine the prior day of operations, classifying each incident that occurred in accordance with an established classification hierarchy.
- Examine the data captured for each train on the day of operations,



ensuring the information is complete and correct in accordance with the minimum requirements of the systems being used for data capture, analysis, and reporting purposes.
- Extract data from core systems to be input to custom databases used for data storage and reporting purposes.
- Use data stored across multiple sources to generate agreed reporting requirements using Power BI and MS Excel in most instances.
- Assist with the design of implementation of custom reports for internal and external audiences using appropriate data management tools including but not limited to Power BI and MS Excel.
- Liaise with internal and external stakeholders to ensure incidents are classified correctly.
- Respond to ad-hoc information requests from media, ministerial offices, contractual partners and/or senior management

About You

- Minimum three years’ experience in a similar role. Ideally in the rail industry, front line service or customer service exposed role.
- High level knowledge of Power BI and MS Excel and database systems with the ability to learn new systems quickly.
- Demonstrated ability to work in a fast-paced environment.
- Excellent prioritisation skills.
- Creativity in problem solving.
- Ability to take initiative and be solutions focused.
- Strong communication and interpersonal skills.
- Adaptable to change – no two days are the same.
- Degree or relevant qualifications in related field desirable.
- Experience with data management, analysis and reporting with a high level of attention to detail.

Desirable - experience in rail industry knowledge and relevant business, data analysis or mathematics related qualifications.

Your journey matters. Make it with us.





There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future.

Australian working rights that enable unrestricted ongoing employment in this permanent position are required.

Please apply to Operations Reporting & Insights Analyst (12055) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Sunday 27th September 2026.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.

We provide reasonable adjustments to support candidates and employees.

If you do require a reasonable adjustment during the recruitment process, please contact Cynthia MacKenzie via the details below.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may also include psychometric assessments, pre-employment health checks and background screenings, which could involve criminal history and credit checks, if this applies to the pre-employment requirements for this role.

For roles that have pre-employment qualifications, we will also be required to do formal qualification verification processes to ensure qualifications align to Queensland Rail's pre-employment frameworks.

To learn more about this Queensland Rail career opportunity please contact Cynthia MacKenzie with your enquiry via ••••@qr.com.au Please do not email your application. We can only accept applications received via our website.

📌 Operations Reporting & Insights Analyst (Newstead)
🏢 Queensland Rail
📍 Newstead