Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, extra leave entitlements, attractive salary packaging options and employee support programs.

About the role

Full-time permanent position, based at any of the following office locations; Melbourne, Sydney, Brisbane or Canberra. Reporting directly to the Team Leader Client Services, you will be responsible for:

- Coordinating client appointments, service schedules, and related bookings
- Acting as first point of contact, liaising with clients and stakeholders to support effective service delivery
- Maintaining accurate data entry, records, and reporting using organisational systems and databases
- Processing incoming client requests and providing system support to Client Services staff
- Monitoring and managing shared inboxes, folders, and portals
- Providing administrative support for meetings, including agendas, minutes, and distribution of tasks
- Organising logistics such as room bookings, catering, vehicles, and technology requirements
- Supporting financial and record-keeping processes, including invoice coding, approvals, and archiving

What is in it for you?

Salary perks: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment benefits.

Leave allowances: In addition to your annual leave allowance, we offer one day of paid birthday or day of significance leave,



paid days off during our end of year closure period (if these fall within your regular work days), enhanced personal leave and extended parental leave for all parents. You will also receive 17.5% annual leave loading and the option to purchase additional leave.

Work/life balance: Flexible, hybrid work arrangements.

Employee benefits: Access to discounts and savings at over 450 retailers across Australia, wellbeing programs and free, confidential counselling for you and your family. Access to continuous professional development, staff recognition programs, a paid volunteering day and paid study leave.

About you

To be successful in this role, we are looking for someone with the following:

1. Relevant business and/or administration certificate/diploma with no prior relevant experience or no qualification with more than 12 months relevant experience
2. Demonstrated experience using Microsoft Office applications (Outlook, Teams, Word and Excel), with the ability to quickly learn and confidently navigate organisational systems and databases
3. Strong verbal and written communication skills, with the ability to engage professionally and empathetically with clients, stakeholders and colleagues
4.



Demonstrates inclusive behaviour, listens, acknowledges and values others
5. Works cooperatively with others; fostering teamwork and contributes to team decisions
6. Uses logic and problem-solving skills to understand and analyse issues and provide solutions and adapt effectively to changing priorities
7. Provides service excellence by delivering client focused services with a person-centred approach, meeting client needs and expectations

Our values are informed by the voices of people impacted by dementia

- Authentic
- Living Experience
- Inclusive
- Collaborative
- Empowering

To find out more about our ALICE principles see link here: https://www.dementia.org.au/about-us/alice-stronger-voice-together

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the over 446,500 Australians living with dementia, and the almost 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

For specific role enquiries, please contact ••••@dementia.org.au

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the About you section, will not be considered.

📌 Client Services Administration Officer (Parkville)
🏢 Dementia Australia
📍 Parkville