About Us

We are a rapid-growing Australian home fragrance brand specialising in soy candles, reed diffusers, and lifestyle products. With a strong focus on quality, creativity, and customer experience, we’re passionate about creating products our customers love and a brand they feel connected to.

About the Role

We’re looking for a friendly, organised, and proactive Customer Service Representative to join our team. This is an in-house role where you’ll be the first point of contact for our customers, ensuring every interaction is smooth, helpful, and aligned with our brand.

You’ll work closely with our warehouse and operations team to ensure orders are processed efficiently and customers are kept informed every step of the way.

Key Responsibilities
Respond to customer enquiries via email, social media, and live chat
Assist customers with orders, product recommendations, and general enquiries
Manage order changes, tracking requests, and delivery updates
Handle returns, exchanges, and refunds
Process wholesale orders and create invoices
Greet & serve customers within our warehouse shop
Liaise with the warehouse team to resolve order issues
Maintain accurate customer records and communication notes
Provide feedback on customer trends, issues, and opportunities for improvement




Some operations and warehouse support may be required during busy periods

About You
Previous experience in customer service (eCommerce or retail preferred)
Strong written communication skills
Highly organised with robust attention to detail
Confident problem-solver who can think on their feet
Comfortable using systems like Shopify, email platforms, or similar tools
Positive, team-oriented attitude
Motivated and positive
Proactive and can demonstrate great initiative

Bonus Points If You Have
Experience with Shopify or similar e-commerce platforms
Experience in a product-based or online retail business
An interest in lifestyle, home, or fragrance brands
Leadership experience

What We Offer
Supportive and friendly team environment
Opportunity to grow within a fast-growing brand
Staff discounts on products
Be part of exciting product launches and campaigns
Flexible Hours/ Days

Working Hours
This is a part-time role located at our Milkwick Warehouse in Pakenham
20 - 30 hours per week (negotiable)
Flexibility required during peak periods

How to Apply

Please apply via Seek with your resume and a short cover letter outlining your experience and why you’d be a excellent fit for this role.

📌 Customer Service Representative Pakenham
🏢 Milkwick
📍 Pakenham