About the role

As a Service Coordinator, you'll play a key role in supporting participant onboarding, building strong relationships with participants and their support networks, and ensuring services are delivered in line with individual goals and NDIS requirements. This is a rapid-paced, participant-focused role that involves coordination, planning, and problem-solving. You'll work closely with participants, families, Support Coordinators, and our internal rostering team to make sure supports are delivered smoothly and consistently.

Key responsibilities
Supervise day-to-day operations across multiple supported homes
Support service reviews, participant assessments, and Intake processes
Provide ongoing mentoring, guidance, and performance support to House team leaders and Support Workers
Ensure services align with individual care plans and NDIS guidelines
Monitor and manage NDIS funding, budgets, and participant outcomes
Conduct regular home visits, audits, and quality assurance checks
Liaise with families, health specialists,



and other stakeholders
Oversee rosters, incident reports, documentation, and service compliance
Contribute to strategic planning, staff recruitment, training, and development
Create and maintain a culture of safety, professionalism, and client-first service

About you
Diploma of Community Services or equivalent qualification
Permanent Resident or Australian Citizen or with full work rights
Previous experience in the disability sector
Excellent organizational and administrative skills
Robust written and verbal communication skills
Ability to multitask and manage competing priorities
Passionate about disability care with a willingness to learn and grow
Knowledge or previous experience with NDIS processes, compliances and guidelines (desirable)
Previous experience in Community services or Disability Services (desirable)

📌 Ndis Support Coordinator/team Lead Service Coordinator Welshpool
🏢 National Disability Provider
📍 Welshpool