About the role

This is a front counter supervisory position in a food service workplace. You will run the front counter during shifts, allocate tasks, and keep queues moving. You will be responsible for opening and closing the store, including floats, till reconciliation, security, and checklists. You will train and direct service attendants on service standards, POS, and food safety. You will manage Uber Eats and delivery orders, resolve missed, delayed, or incorrect orders, handle customer questions and complaints, and escalate to the owner where needed. You will monitor front of house stock levels and flag shortages, serve customers, take orders, and process payments. You will assemble and pack orders, prepare drinks and sides, and undertake cleaning, restocking, and basic food prep as required.

Key responsibilities
Run the front counter during the shift, allocate tasks, keep queues moving
Open and/or close the store: floats, till reconciliation, security, opening and closing checklists




Train and direct service attendants on service standards, POS and food safety
Manage Uber Eats and delivery orders, resolve missed, delayed or incorrect orders
Handle customer questions and complaints, escalate to owner where needed
Monitor front of house stock levels and flag shortages
Serve customers, take orders, process payments
Assemble and pack orders, prepare drinks and sides
Cleaning, restocking, basic food prep as required

About you
Available weekends and evenings
Calm and transparent-headed during a rush
Confident giving direction to other staff
Reliable and punctual, sets the standard for the team
Experience in food service, supervisory or 2IC experience preferred
Food Safety Handler certificate or willingness to complete one
Able to stand for a full shift and lift up to 15kg
Full working rights in Australia

📌 Front Of House Service Attendant Parkdale (Australia)
🏢 Steak Yo Claim
📍 Australia