Part time, permanent role - (5 hours per day, 5 days per week) - 3 days in the office (Sydney CBD) and 2 from home.

About the Role

As the first point of contact for all IT queries, you'll deliver Level 1 and Level 2 support across desktops, laptops, mobile devices, and Microsoft 365 applications. You'll also manage user onboarding/offboarding, administer systems and access, and help maintain automated workflows, all while keeping documentation sharp and end users happy

What You'll Be Doing
Providing hands-on helpdesk support (hardware, software, connectivity) and tracking issues through to resolution
Managing user accounts in Active Directory, Azure AD, and Microsoft 365 (provisioning, deactivation, license management)
Supporting SharePoint Online, Teams, OneDrive; configuration, permissions, user queries
Coordinating with external managed service providers to ensure SLA compliance




Maintaining and troubleshooting Power Automate flows and other automated business solutions
Contributing to knowledge base articles, IT FAQs, and user guides

What You'll Bring
2+ years' experience in IT Support positions
Demonstrated experience in an IT helpdesk or desktop support role (Windows workplace)
Solid knowledge of Microsoft 365 / Azure AD administration
Familiarity with ITSM principles and ticketing systems (ITIL Foundation a plus)
Microsoft certifications (e.g. Up-to-date Desktop Administrator, Azure Fundamentals) highly regarded
Transparent communication skills, you can explain tech in plain English
Proactive, methodical, and cool under pressure

📌 It Support Level 1/2 Sydney
🏢 Marshall Recruitment
📍 Sydney