About the role

This entry-level role is an opportunity to contribute your customer service and administration experience to a respected national organisation. Reporting to the Education and Alliance Executive, you will manage day-to-day membership enquiries and processes, support member engagement and retention, maintain accurate records, and provide general administrative support across the team. Role-specific training on AIRAH's systems, processes and industry context will be provided.

Key responsibilities
Manage membership enquiries by phone and email, providing timely, accurate and qualified service.
Process membership applications, renewals, cancellations and updates to member details.
Proactively follow up prospective and renewing members and support member retention activities.
Maintain accurate membership and customer relationship management records and identify data quality issues.
Prepare membership invoices, reports, communications and supporting documents.
Assist with member engagement activities and membership-related projects.
Provide general administrative support, including document preparation, data entry, filing, meeting coordination and shared inbox management.




Work collaboratively with colleagues to improve membership processes and the member experience.

About you
Previous experience in membership services, customer service, administration or a similar role.
Robust verbal and written communication skills, with confidence handling enquiries by phone and email.
Demonstrated organisation, attention to detail and ability to manage competing priorities.
Experience maintaining accurate records and working with databases or customer relationship management systems.
Sound skills in Microsoft Word, Excel, PowerPoint and Outlook.
A proactive, solutions-focused approach and the ability to work both independently and collaboratively.
A willingness to learn AIRAH's systems, processes and industry context; role-specific training will be provided.

About us Join a respected national organisation supporting a skilled, safe and sustainable HVAC&R; industry. You will apply your existing customer service and administrative capabilities while developing specialised knowledge of membership services. Role-specific training and ongoing support will be provided within a cooperative team.

📌 Membership Services Officer Melbourne
🏢 Airah
📍 Melbourne