We are looking for a reliable, organised and personable Medical Secretary / Medical Receptionist to join our small and friendly specialist ENT surgical practice.
Ideally, you will have previous medical, specialist or surgical practice experience. However, we are also open to a motivated and capable person with less experience who has the right attitude and is keen to learn.
This is a great opportunity to work closely with an experienced ENT surgeon and small team, while developing your skills across specialist medical administration and surgical bookings. We are looking for someone who wants to become a valued, long-term member of our team.
The role
Patient bookings and phone/email enquiries
Reception and patient check-in
Referrals, correspondence and patient records
Billing and invoicing
Supporting surgical bookings and administration
General practice administration
Using Xestro practice management software
About you
Medical administration experience is preferred, but not essential
Friendly, skilled and confident with patients
Reliable, hardworking and well organised
A good communicator and team player
Comfortable learning recent systems and processes
Looking for a long-term opportunity and willing to take on responsibility
What we offer
A friendly, supportive small-team environment
Direct contact with an experienced specialist surgeon
Training and support
Prospect to develop and take on more responsibility
Coffee account at a nearby café
Parking available or subsidised street parking
Location: Heidelberg, with occasional shifts at East Melbourne and Parkville
Hours: 8:30am–5:00pm, Monday–Friday
Starting: 1–2 days per week, with potential to increase to 3–4 days
Employment: Part-time or casual
Pay: Attractive above-award remuneration, commensurate with experience
Start: October
If you are experienced in medical administration — or are someone with excellent potential who is reliable, hardworking and eager to learn — we'd love to hear from you.
Please send your resume and a short cover letter outlining your experience and availability.
Work Location: In person
📌 Medical Secretary / Medical Receptionist – Specialist Practice Heidelberg
🏢 Dr Damien Phillips ENT Surgeon
📍 Heidelberg
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