About the role

As the first point of contact for our patients, you will play an important role in creating a positive and caring experience.

Key responsibilities
Greeting patients in a friendly and qualified manner
Answering telephone calls and managing patient enquiries
Booking, confirming and changing appointments
Processing Medicare claims, private fees and payments
Managing patient registrations and medical records
Scanning, emailing and handling incoming correspondence
Communicating with doctors, nurses, specialists and other healthcare providers
Maintaining patient privacy and confidentiality
Completing general reception and administrative duties
Helping the clinic run efficiently throughout the day

About you
Has previous medical reception or healthcare administration experience
Has excellent communication and customer-service skills
Is organised, dependable and able to manage a busy reception area
Has good computer and administrative skills




Can work calmly and professionally under pressure
Works well independently and as part of a team
Understands the importance of patient confidentiality
Has a positive attitude and solid attention to detail

About us CityMed Medical Centre is a busy, modern mixed-billing clinic located in the heart of South Melbourne. Our team includes experienced GPs, nurses, receptionists, allied health professionals and visiting specialists.

Benefits
Permanent full-time employment
Competitive pay of $30–$33 per hour plus super, depending on experience
A friendly, respectful and supportive team
A up-to-date clinic in a convenient South Melbourne location
Training and opportunities to develop your medical administration skills
A wide-ranging role within a growing multidisciplinary medical centre

📌 Medical Administration South Melbourne
🏢 CityMed Medical Centre
📍 South Melbourne