Are you a customer-focused professional who enjoys building relationships, solving problems and delivering exceptional service? We are partnering with a growing financial services organisation seeking a Client Services & Collections Officer to join their collaborative and high-performing team.
This is an excellent prospect for someone with customer service, collections or financial services experience who is looking to further develop their career within a supportive and energetic environment.
The Opportunity
As a key member of the team, you will play an important role in supporting clients and stakeholders while ensuring a positive customer experience. Your responsibilities will include:
Managing incoming customer enquiries via phone and email
Conducting customer-focused collections activities for accounts in arrears
Maintaining accurate records of customer interactions and collection activities
Updating customer accounts and database information
Assisting with weekly arrears reporting
Building strong relationships with internal and external stakeholders
Providing solutions and support to customer queries in a skilled manner
About You We are looking for an enthusiastic and personable professional who enjoys working with people and prides themselves on delivering excellent customer service.
To be successful, you will ideally have:
Previous experience in customer service, client services and/or collections
Strong telephone and relationship-building skills
Excellent verbal and written communication abilities
High attention to detail and organisational skills
Solid problem-solving capabilities
A positive, proactive and team-oriented mindset
Sound Microsoft Office skills
Experience within financial services or asset finance will be highly regarded but is not essential. What's in it for You?
Salary package of $80,000 - $85,000 + Super
Join a supportive and collaborative team culture
Career development and progression opportunities
Work with a business that values learning, development and employee growth
Opportunity to make a genuine impact and build long-term stakeholder relationships
Be recognised and rewarded for your contribution and success
If you're looking for a role where you can combine customer service excellence, relationship management and problem-solving within a growing financial services setting, we'd love to hear from you.
📌 Client Services & Collections Officer North Sydney (Australia)
🏢 Hays
📍 Australia
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