• Seniority: Mid‑level individual contributor, reporting to Deployment Lead
• Location:National, field‑based, 1–3 deployments per month, hybrid work model
Provide on‑site support for recent OMS deployments, troubleshooting issues and guiding drivers and staff through the transition.
The Company
Our client is a leading Australian utilities organisation, operating a national network of depots and fleet services. They are undertaking a major technology replacement to modernise job management, telematics and inspection processes across all branches.
The Role
You will be the hands‑on field resource ensuring smooth go‑live of the new OMS at branch sites, supporting drivers and staff during the critical early days.
Travel to remote and urban branches to deliver hands‑on support immediately after OMS installation
Assist drivers at shift start and throughout the day,
resolving issues and answering practical questions
Diagnose, fix or accurately document problems for escalation to specialist teams
Conduct driver debriefs, gather feedback and feed improvement ideas back to the programme team
Attend daily stand‑ups and provide explicit updates on issues, progress and risks
What You'll Bring
Valid full Australian drivers licence and willingness to travel extensively
Strong communication skills, able to engage with drivers, supervisors and technical teams
Proven ability to troubleshoot system issues and raise detailed escalation tickets
Organised, reliable and able to work early‑shift hours in physically demanding environments
Bonus: Experience in waste‑management operations or exposure to telematics, ERP or CRM systems
What's On Offer
Field‑based role with travel costs covered, flexible scheduling across Australia
Chance to play a pivotal role in a high‑impact national technology transformation
📌 Field Deployment Support Melbourne (Australia)
🏢 Latitude IT
📍 Australia
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