Technical Support Manager: Lead Enterprise Support & Slas City Of Monash

Technical Support Manager: Lead Enterprise Support & Slas City Of Monash

17 Sep
|
SOTI
|
City of Monash

17 Sep

SOTI

City of Monash

SOTI is seeking a Manager, Technical Support to lead a high-performing team of L1-L3 engineers in ANZ, driving exceptional customer experience and SLA adherence. You will coach, mentor, and optimize processes while collaborating with engineering, product, and regional leadership to resolve complex issues.

You will own incident management, implement improvements, and ensure metrics like CSAT and resolution time meet enterprise standards across the region.
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📌 Technical Support Manager: Lead Enterprise Support & Slas City Of Monash
🏢 SOTI
📍 City of Monash

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