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Diagnose and resolve technical and functional issues in a timely manner to minimize operational downtime.
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Investigate system errors, perform root cause analysis, and implement corrective actions.
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Configuration and Maintenance:
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Engagement in system upgrades, patches, and routine maintenance to ensure optimal system performance.
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Integration and Data Management:
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Support the integration of Körber WMS with ERP, TMS, and other third-party systems.
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Monitor and resolve issues related to data flows between systems.
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Ensure accurate inventory and transactional data in the system.
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Documentation:
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Develop and maintain comprehensive documentation, including user guides, SOPs, and support processes.
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Collaborate with warehouse operations, IT teams, and external vendors to identify system enhancements.
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Analyse workflows and recommend process improvements to drive efficiency.
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Stay up to date on Körber WMS features and industry best practices.
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Skills:
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Experience:
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2–5 years of experience in WMS support, with expertise in Körber Warehouse Advantage (preferred).
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Experience with system integrations (e.g., ERP) and warehouse workflows.
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Technical Skills:
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Proficiency in SQL, scripting, or related database query tools.
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Knowledge of APIs and EDI for system integrations.
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Familiarity with reporting and analytics tools.
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Technical Skills:
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Solid problem-solving and analytical skills.
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Excellent communication and interpersonal skills.
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Ability to work independently and in a team workplace.
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