Ricoh Australia is seeking a Remote Resolution Specialist to deliver remote troubleshooting and coordinate service requests with a focus on customer outcomes. You'll work closely with service teams, document interactions in our CRM, and ensure timely, high-quality resolutions while upholding Ricoh's customer experience standards.
The role requires robust communication, detailed record-keeping, and the ability to prioritise multiple requests in a rapid-paced workplace across Australia.
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📌 Remote Resolution Analyst Ii — Customer Tech Support Sydney
🏢 Ricoh Australia
📍 Sydney
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