Whats In It For You
Located in the CBD, 2 minutes from public transport
Hybrid working model – 3 days office / 2 days WFH
12 months fixed term contract

About The Role

We are looking for an experienced Portfolio Operations Lead to join a leading global technology organisation and oversee its South Pacific Professional Services portfolio. This is a hands-on contract role focused on portfolio governance, delivery performance and resolving issues across complex customer engagements before they require executive escalation.

Key Responsibilities
Lead weekly project health reviews across multiple professional and managed services engagements.
Identify at-risk projects and put explicit recovery plans in place.
Take ownership of complex customer issues and project remediation activities.
Maintain visibility across delivery risks, actions, dependencies and financial exposure.
Work closely with onshore and offshore delivery leads on resource demand and workforce planning.
Partner with PMO, Sales and Customer Success teams to improve portfolio performance.
Prepare reporting for weekly operational reviews,



monthly leadership meetings and quarterly business reviews.
Drive accountability across delivery teams and ensure actions are followed through.

About You
15+ years’ experience across IT, skilled services or managed services.
Robust experience managing large and complex service delivery portfolios.
A proven background in recovering troubled projects and managing customer escalations.
Robust commercial and financial skills, including forecasting and financial governance.
Confident working with executive stakeholders and senior customer contacts.
Experience leading geographically dispersed onshore and offshore teams.
A background in infrastructure services or systems integration environments.
ITIL, PMP, PRINCE2 or similar qualifications would be highly regarded.

Whats In It For You
Located in the CBD, 2 minutes from public transport
Hybrid working model – 3 days office / 2 days WFH
12 months fixed term contract

Please apply for a confidential chat or email email_hidden

📌 Professional Services Portfolio Operations Melbourne (Australia)
🏢 Talent
📍 Australia