Provide outstanding sales and service through face-to-face interaction and inbound and outbound callsHandle Everyday Banking enquiries, account openings, and related processesDeliver customer-obsessed service to drive customer satisfaction and first call resolutionProvide timely and accurate information via telephone and online channelsSupport and educate customers in using digital platforms and online banking featuresProvide support for digital onboarding processesListen, build trust, and ask appropriate questions to exceed customer expectations and improve outcomesContribute to a team culture balanced across people, customer, risk, and performanceEnsure compliance with internal policies, external requirements, privacy and FSRA legislation, and Underwriting GuidelinesRequirementsExperience in delivering high quality customer experienceComfortable with digital customer service platforms to assist customers in real-timeAbility to navigate and troubleshoot common digital banking applications and mobile services with customersUnderstanding of digital verification and ID validation systems used in customer onboardingProficiency in digital payment technologies, such as mobile wallets and online paymentsAbility to handle and assist with digital banking queries,
empowering customers to manage their accounts onlineAbility to comply with internal policies and procedures and external requirements, including Privacy, FSRA, legislative requirements, and Underwriting GuidelinesGrowth mindset; applicants are not expected to have 100% of the listed skillsCore CompetenciesDemonstrates expertise in delivering high-quality customer experiences through effective communication and support for digital banking services.
Proficient in navigating digital platforms and ensuring compliance with privacy and regulatory requirements.Highest-signal resume keywordsCustomer Experience DeliveryDigital Banking ApplicationsDigital Payment TechnologiesCompliance with Privacy and FSRADigital Onboarding SupportHard SkillsCustomer ServiceDigital BankingAccount Opening ProcessesDigital Verification SystemsID ValidationMobile WalletsOnline PaymentsTroubleshooting Digital ApplicationsFirst Call ResolutionCustomer SatisfactionSoft SkillsTrust BuildingActive ListeningProblem SolvingTeam CollaborationGrowth MindsetIndustry KeywordsFSRA LegislationUnderwriting GuidelinesPrivacy ComplianceTools & TechnologiesDigital Customer Service PlatformsOnline Banking FeaturesMobile Services
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