Are you a passionate automotive professional looking to advance your career?
Smart AVR is a fast-growing, Australia-wide automotive service provider with workshops in Nerang (QLD), Gold Coast, Brisbane, Melbourne, and Canberra.
We're currently seeking an experienced Customer Service Officer to join our dynamic team at our Nerang , QLD location.
The Opportunity
Smart AVR is seeking a motivated and experienced Service Advisor / Customer Service Officer to be the key link between our customers and workshop team.
This role is critical in delivering a high-quality customer experience while ensuring efficient workflow, scheduling, and communication across the business.
You willbe apart of the Central Hub of the business.
You will be responsible for managing bookings, coordinating jobs, handling customer enquiries, and supporting the smooth operation of our calibration services.
Role responsibilities
Customer Service & Communication
Act as the first point of contact for customers (phone, email, and in-person)Build strong relationships and deliver a professional, friendly experienceAccurately identify and document customer needs and vehicle requirementsProvide clear explanations of services, timelines, and outcomesHandle customer enquiries, concerns, and follow-ups
Scheduling & Workflow Coordination
Manage daily job scheduling using ServiceM8 and internal systemsCoordinate workshop bookings to maximise efficiency and minimise downtimeLiaise with technicians to ensure jobs are completed on timeMonitor job progress and keep customers updated throughout the processPrioritise urgent work and adapt schedules as needed
Parts & Job Management
Order and manage automotive parts required for jobsReal Time Billingfrom Central HubLiaise with suppliers and ensure timely delivery of componentsPrepare quotes, estimates, and invoicesEnsure all job details, parts, and labour are accurately recorded
Administrative & CSO Duties




Maintain accurate customer records and job filesManage email communications and booking confirmationsEnsure all systems (ServiceM8, CRM, email) are up to dateSupport general office and operational tasks
Team Collaboration
Work closely with technicians and managementSupport a positive, team-focused work environmentAssist in improving processes and workflow efficiencyContribute to achieving business and customer satisfaction goals
Skills & Experience Required
Previous experience as a Service Advisor, CSO, or similar role in the automotive industryStrong knowledge of automotive services, parts, or workshop operationsIdeally 5 years within the industryIdeally, management skillsExperience using job scheduling systems (preferably ServiceM8 or similar)Excellent communication and customer service skillsStrong computer skills (email, CRM systems, invoicing platforms)High attention to detail and organisationAbility to multitask and manage time effectively in a fast-paced environmentPositive attitude and ability to work within a team
Key Competencies
Customer-first mindsetUnderstand workflow accountabilityCentral ResourseStrong problem-solving abilityTime management & prioritisationProfessional communicationReliability and accountability
Why Join Smart AVR
Work in a specialised and growing automotive calibration businessBe part of a supportive and driven teamOpportunity to grow within the companyFast-paced and rewarding environmentWe are employingfor the future of Smart AVR
We champion our Team, because it's our people that set us apart and drive our business' success.
We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal prospect employer.
We are dedicated to finding the best fit for every role.
All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
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