• Handle inbound calls from existing customers• Guide customers through challenging financial circumstances• Assess financial hardship eligibility• Establish manageable payment plans• Navigate tailored solutions to help customers maintain essential energy services• Provide empathetic, active listening and problem-solving supportRequirementsMinimum of 12 months experience within retail, hospitality or customer serviceExceptional customer service and empathy skillsPositive, self-motivated attitudeAbility to work a weekly rotating roster of 8:00am–4:00pm, 9:00am–5:00pm and 10:00am–6:00pmCore CompetenciesDemonstrates solid customer service capabilities with a focus on empathy and problem-solving to assist customers in financial hardship.
Skilled in establishing payment plans and navigating tailored solutions to maintain essential services.Highest-signal resume keywordsCustomer Service ExperienceEmpathy SkillsProblem-Solving SupportFinancial Hardship AssessmentPayment Plan EstablishmentATS Optimization KeywordsSoft SkillsActive ListeningPositive AttitudeSelf-MotivationIndustry KeywordsRetailHospitalityCustomer ServiceFinancial CircumstancesEnergy Services
#J-*****-Ljbffr