Administer and maintain the Enterprise Service Management platform, ensuring availability, performance and reliabilityConfigure and maintain workflows, forms, service catalogues, templates, notifications, business rules, automation routines and service portalsSupport platform upgrades, testing, release deployments, vendor-led enhancements and environment managementMonitor platform utilisation, system health and performanceAdminister and maintain Enterprise IT Asset Management across hardware, software, cloud and service assetsAct as custodian of technology asset, configuration and service management dataEnsure integrity, accuracy and governance of information supporting service delivery, asset lifecycle management, cybersecurity, change management, reporting, compliance and AI-enabled capabilitiesEstablish trusted data foundations supporting automation, analytics and AI-enabled service managementImprove processes, systems, operational visibility and Enterprise Service Management capabilities across the organisationRequirementsMinimum 5 years' experience administering Enterprise Service Management, IT Service Management or Asset Management platformsProven experience administering IT Asset Management processes, including asset lifecycle governance, discovery and reconciliationStrong understanding of ITIL Service Management principles and Service Configuration Management practicesExperience developing reporting, dashboards and operational analyticsStrong understanding of data governance,



data quality management and information integrity controlsExperience working with enterprise technology teams, vendors and stakeholdersHighly developed analytical, problem-solving and stakeholder engagement skillsDemonstrated experience managing or supporting a CMDB in a large and complex enterprise environmentPrevious exposure to healthcare operational environments is highly regarded but not essentialCompletion of all role-required pre-employment checks, including relevant immunisationsResume and cover letter required for applicationCore CompetenciesDemonstrates expertise in administering Enterprise Service Management and IT Asset Management platforms, with a robust focus on ITIL principles, data governance, and operational analytics.
Proven ability to enhance service delivery and asset lifecycle management through effective process improvement and stakeholder engagement.Highest-signal resume keywordsEnterprise Service Management AdministrationIT Asset Management ProcessesITIL Service Management PrinciplesData Governance and Quality ManagementCMDB Management in Complex EnvironmentsATS Optimization KeywordsHard SkillsEnterprise Service ManagementIT Asset ManagementWorkflow ConfigurationReporting and Dashboards DevelopmentData Integrity ControlsAutomation RoutinesService Catalogues ManagementPerformance MonitoringChange ManagementAI-Enabled CapabilitiesSoft SkillsAnalytical SkillsProblem-Solving SkillsStakeholder Engagement SkillsIndustry KeywordsITILService Configuration ManagementAsset Lifecycle GovernanceHealthcare Operational Environments
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📌 Itsm Cmdb Lead, It Asset Management (Brisbane)
🏢 Jobtailor
📍 Brisbane