Own a portfolio of restaurant partners in MelbourneBuild trusted relationships with restaurant operators across the territoryVisit partners in the field and help them succeedMonitor partner performance using dashboards and data insightsIdentify risks and reduce churn through consultative conversationsLead onboarding, activation, and optimisation for new partnersDeliver growth opportunities, including campaigns, upsells, and current featuresBalance field visits with desk-based planning and analysisProvide feedback and improve account management processes and reportingFind upsell and cross-sell opportunitiesHelp generate new leads and grow the postcodeDesign and test interventions to improve partner performance and satisfactionCollaborate with internal teams to refine account management playbooks and reportingShape scalable processes and workflowsSupport new market launches and establish local best practicesRequirements3+ years' experience in Hospitality Sales or Account ManagementExperience working to retention, churn reduction, or revenue-related goalsStrong organisational and communication skills, both in-person and in writingComfort balancing autonomy with structured ways of workingConfidence managing a portfolio across field and desk-based workExperience in food tech, hospitality, marketplaces,
or SaaS (extra awesome)Established relationship in hospitality scene in Melbourne (extra awesome)Exposure to territory-based or field-led roles (extra awesome)Enjoyment of data analysis and performance reporting (extra awesome)Interest in process improvement and scalable ways of working (extra awesome)Curious, proactive, and confident in building relationships with partnersMotivated to take ownership of outcomes while valuing support and collaborationComfortable mixing partner-facing work with data analysis and planningAdaptable and effective in a scaling environment where processes are evolvingPassionate about delivering real value to partnersCore CompetenciesDemonstrates expertise in Account Management and Hospitality Sales, with a strong focus on partner relationship building, data analysis, and performance improvement.
Proven ability to drive retention and revenue growth through consultative engagement and effective process optimization.Highest-signal resume keywordsAccount ManagementHospitality SalesData AnalysisRetention StrategiesProcess ImprovementHard SkillsPerformance ReportingChurn ReductionRevenue GrowthOnboardingUpsellingCross-SellingCampaign ManagementMarket Launch SupportTerritory ManagementConsultative SellingSoft SkillsOrganizational SkillsCommunication SkillsRelationship BuildingProactivityAdaptabilityIndustry KeywordsFood TechHospitalityMarketplacesSaaSMelbourne
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