About OrionVM OrionVM is a global cloud infrastructure company, founded in Australia back in **** and has since expanded its footprint across Australia, United States and Canada.
The company offers a high-performance, alternative to the public cloud providers with a clean interface, affordable rates, unique channel features, powering thousands of big and small businesses around the world.
About OrionVM OrionVM is a global cloud infrastructure company, founded in Australia back in **** and has since expanded its footprint across Australia, United States and Canada.
The company offers a high-performance, alternative to the public cloud providers with a clean interface, affordable rates, unique channel features, powering thousands of big and small businesses around the world.
The Role
This is a versatile role with focus on providing level 2 technical support to our customers, answering support calls and emails and troubleshooting technical problems.
In addition to customer support, this role will also support various other business functions including technical sales, marketing and product development.
Responsibilities
Reviewing and communicating with customers requiring assistance and ensuring their support requests are resolved as soon as possibleDeveloping documentation,



guides and FAQs to minimise future support requestDevelop technical briefs of professional standard for internal and external customersResearch, diagnose, troubleshoot and resolve technical issuesProvide technical training to customers and team membersProduct testing and evaluation for QA
Benefits
Growth opportunities through on-the-job learningOpportunity to work withThought leaders in the Cloud industryHighly experienced solution architects, software developers and other business teamsGet exposure to variety of systems and technologiesCompetitive payFlexible working options
Qualifications And Skills
Tertiary qualification in Computer Science, Information Technology or another relevant technical fieldAt least 1 year of experience working across multiple IT departmentsAt least 1 year of experience in a direct customer facing roleSound understanding of IT hardware, networking, databases, software design and integrationsExperience working with various virtualisation technologiesCritical thinker with a valuable sense for problem solving and the ability to think laterallyAbility to communicate complex technical concepts with a variety of stakeholdersExperienced in documentation and technical writingExcellent verbal and written communicationEngaged team player with the ability to collaborate across multiple time zones and deliver under pressure
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📌 Support Engineer (Sydney)
🏢 OrionXOS
📍 Sydney