Mulgrave Dental Group is looking for a confident, organised and commercially minded Senior Receptionist to join the team.
This is more than a traditional reception role.
You will be a key part of the patient journey and play an important role in helping the practice deliver excellent patient service, strong treatment uptake and a well-managed appointment book.This is more than a traditional reception role.
You will be a key part of the patient journey and play an important role in helping the practice deliver excellent patient service, strong treatment uptake and a well-managed appointment book.If you are someone who enjoys dealing with people, takes ownership, has great attention to detail and understands that excellent service drives a successful business, we want to hear from youKey responsibilitiesTaking ownership of the day-to-day running of receptionDelivering an exceptional patient experience from first contact through to treatment completionManaging a busy appointment book and maximising chair utilisationManaging cancellations, rescheduling and waitlists to minimise lost appointmentsFollowing up patients and outstanding treatment opportunitiesSupporting patient recalls and rebooking to improve retentionConfidently discussing treatment appointments, fees and payment options with patientsProcessing payments and health fund claims accuratelySupporting dentists and the clinical team to keep the day running smoothlyMaintaining high standards across reception, administration and patient communicationSupporting and mentoring other reception team membersIdentifying opportunities to improve systems, efficiency and patient experienceReconciling the daily takingDental reception experience is highly valued, but it is not essential.
We are equally interested in candidates with strong experience in medical reception, healthcare, professional services,



hospitality or other high-level customer service environments.About youConfident – comfortable speaking with patients, discussing appointments and handling challenging situations professionallyCommercially aware – understand that a well-managed appointment book, patient follow-up and excellent service are critical to practice performanceOrganised – able to manage competing priorities without losing attention to detailProactive – you see an chance and take actionPatient-focused – you genuinely enjoy helping people and creating a positive experienceA team player – you work closely with dentists, nurses and reception colleagues to achieve great outcomesAbout usAt Mulgrave Dental Group our core values are an integral part of who we are.
Compassion, a Positive Attitude, Passion for Patient Experience, Professionalism, Integrity and Accountability are fundamental to being part of our team.
They guide the way we work, the way we treat our patients and colleagues, and the standards we hold ourselves to.
We strive to live by these values every day, and we look for team members who genuinely align with them and want to contribute to the culture we are building together.Why join Mulgrave Dental Group?
Join an established and growing dental practiceBe part of a professional and supportive teamTake ownership of an important senior roleOpportunity to develop your career within dental practice managementWork in a busy setting where your contribution genuinely mattersBe rewarded for delivering outstanding patient service and team performanceIf you're currently a senior receptionist, practice coordinator, medical receptionist, customer service leader or similar and you're looking for your next opportunity, this could be the role for you.
We want someone who wants to make a difference — not someone who simply wants to sit behind a reception desk.
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📌 Front Desk / Senior Receptionist (Melbourne)
🏢 Mulgrave Dental Group
📍 Melbourne