Sydney, Australia | CXDentalMonitoring is a MedTech scale-up in a rapid-growing medical field.
We are looking for new talent to join our team!
If you are a Customer Experience Specialist with at least 2 years of experience in a customer service role or a similar customer-facing role, you can help shape the next generation of AI-driven orthodontic care, used by 10,000+ doctors worldwide.About DentalMonitoringDentalMonitoring is a leader in orthodontics, offering the industry's first AI-powered remote monitoring solution certified as a medical deviceOur mission is to set a new standard of care by combining advanced technology with strong commitments to quality, efficiency, patient and doctor experienceOur platform helps practices enhance clinical control, optimize workflows, and deliver more personalized patient careOur proprietary AI analyzes scans and provides actionable insights, enabling proactive and timely clinical intervention, supported by 13,000+ clinical data resultsWe provide a full ecosystem of support, including onboarding, training, and marketing tools, continuously redefining what's possible in orthodontic careThe RoleBe the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.)Identify and resolve customer issues or concerns in a professional and efficient mannerDevelop in-depth knowledge of our software and provide informative support and tailored recommendations to customersMaintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM)



systemShare customer feedback and insights with internal teams (sales, marketing, product, R&D;, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvementsCustomize recent office accounts once the sale has been completedDrive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfactionPerform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needsMaintain excellent communication and service quality with customers to foster long-term engagementFluent in EnglishYou will be successful in this role ifAdaptable, eager to learnLooking for a scale-up / start-up environment where you can demonstrate versatility and take initiativesA Bachelor's degree or equivalent job experienceAt least 2 years of experience in Customer Service role or a similar customer-facing roleKnowledge of new technologies, particularly on sales tools, social media and communication tools, softwares and application (Google Suite, CRM/Salesforce, Skype, Zoom, LinkedIn, and Office software)Exceptional problem-solving skillsExcellent communication skills,



both written and verbalAbility to effectively convey complex informationAbility to remain calm and composed in stressful or tense situationsPositive and proactive attitude, service-orientedStrong attention to detail and organizational skills, ability to manage multiple tasks and prioritize themFluent in EnglishIt would be fantastic ifClinical Orthodontic experienceExperience in a scale-up environment where you can demonstrate versatility and take initiativeKnowledge of Gmail (including Google Suite/Google Docs), CRM/Salesforce, Excel, and Apple Mac productsOur work environmentAt DentalMonitoring our employees thrive because :We collaborate across teams, combining expertise in technology, clinical practice, and customer success to deliver meaningful impactWe operate in a diverse, multicultural environment with colleagues from over 35 nationalities worldwideWe are committed to building an inclusive workplace where everyone feels supported and empowered to contributeWhat we bring to our employeesYour ideas will be heard!
Our culture promotes initiatives, ownership and feedbackCollaboration is one of our core values, we make our best to help each other conquer new challenges togetherDentalMonitoring is an equal opportunity employer and offers an intercultural and inclusive workplace.
The diversity of our teams is one of our strengths.
We work every day with more than 35 nationalities in different countries all over the world.
We welcome and encourage applications from people with disabilities.
For those people we are committed to providing appropriate accommodation.
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📌 Customer Experience Specialist- Australia (Sydney)
🏢 Dental Monitoring
📍 Sydney