Work 4 days per week across two modern clinics in West Heidelberg and Brunswick
Your previous experience will complement your new supportive and highly skilled team of GPs, Nurses, Administrative & IT staff, Practice Manager to enhance outcomes for our diverse community
Become the vital point of contact for our clients, staff, and visitors and make a direct and real improvement to our community
The opportunity to work closely with the Practice Manager and have a genuine influence on how the practice operates, improving systems, introduce new ideas and create positive change
This role is responsible for a range of reception, administration and practice management duties within our well-established General Practice
The Senior Medical Receptionist Team plays an significant role, being the first point of contact to the practice.
All patients, carers, health professionals and others seeking access to the staff or services of the General Practice clinic approach the Medical Receptionist in the first instance.
The Senior Medical Receptionist has additional skills and knowledge that enable him/her to assist the reception team in achieving excellence in their roles.
The role is essential in ensuring the professional image of the practice is maintained by giving excellent service to patients, Practice Manager, and other members of the Practice team.
Additionally, the incumbent will work closely with the Practice Manager to coordinate and deliver administrative activities at the clinic, this will include coordinating with other teams and support services and the broader clinical General practice team at Holstep Health to ensure the delivery of high quality and effective General practice services.
YOU WILL BE RESPONSIBLE FOR:
Managing a busy reception environment and practice diary
Coordinate daily reception workflows, including opening and closing procedures
Troubleshoot patient booking and administrative issues throughout the day
Monitor appointment books and assist with GP and Nurse scheduling




Ensure adequate reception staffing and assist with roster changes
WHAT YOU NEED TO SUCCEED:
Experience in medical reception and/or administration support role preferably in a similar organisation
Capacity to work collaboratively with internal and external stakeholders to achieve organisational goals
Excellent interpersonal, written, verbal and listening communication skills
Demonstrated High level customer service skills including capacity to communicate with visitors from diverse backgrounds and with special needs
Ability to juggle multiple tasks, prioritise and manage time effectively
Ability to work independently, show initiative and work productively within a team environment
The ability to maintain a high level of professionalism and confidentiality
Qualification in business administration (desirable)
Knowledge of and experience in the Community Sector (desirable)
Knowledge of and experience in understanding and communicating medical terminology (desirable)
Ability to speak a relevant community language (desirable)
Experience in working with people from culturally diverse communities (desirable)
National Police check
Evidence of rights to work within Australia
Working with Children check
Current full or probationary drivers licence
Immunisation Category A
Statutory Declaration
Holstep Health provides expert, compassionate, comprehensive local healthcare, throughout every stage of life.
As one of Victoria's largest not-for-profit community health organisations, we provide more than 120 health and social care services to people in the north, north-west and north-east of metropolitan Melbourne, as well as statewide services with Carer Gateway and Gambler's Help.
Holstep Health provides expert, compassionate, comprehensive local healthcare, throughout every stage of life.
As one of Victoria's largest not-for-profit community health organisations, we provide more than 120 health and social care services to people in the north, north-west and north-east of metropolitan Melbourne, as well as statewide services with Carer Gateway and Gambler's Help.
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📌 Senior Medical Receptionist (Melbourne)
🏢 Holstep Health
📍 Melbourne