Customer Service Officer
Start Date: 21 September | Hybrid | Inbound Customer Support
Are you an experienced customer service professional who enjoys solving problems, helping customers and taking ownership of an enquiry from start to finish?
We're partnering with a growing consumer business looking for an experiencedOnline Customer Service Agentto join their Customer Experience team on a temporary basis.
This is a busy, varied role supporting customers across phone and online channels.
The role
You'll be part of a collaborative customer experience team managing approximately20 inbound calls and 60 customer service tickets per day, helping customers with enquiries relating to:
Orders and deliveries
Account and subscription enquiries
Product and service questions
Delivery or fulfilment issues
General customer support
Email, live chat and digital enquiries
You'll take ownership of customer issues from initial enquiry through to resolution, liaising with internal teams where required and keeping customers informed along the way.
You'll also be responsible for maintaining accurate notes and progressing and closing customer cases within the CRM.
About you
We're looking for someone who brings:




Previous experience incustomer service, contact centre, retail or FMCG
Strong written and verbal communication skills
A calm, professional and customer-focused approach
Confidence managing multiple enquiries and priorities at once
Valuable problem-solving skills and the ability to take ownership of customer issues
Strong attention to detail
Experience usingZendesk would be highly regarded, although experience with a similar CRM or ticketing platform will also be considered
Hours
This role offers some flexibility while still being predominantly office based:
Monday to Friday
Two10am–6pm shifts every second week
Every second weekeither Saturday or Sunday
This is a excellent opportunity if you enjoy being busy, like variety and want a role where you can genuinely help customers rather than simply work through a call queue.
You'll join a supportive customer experience team within a rapid-paced business where customer service is genuinely important and where you'll have the opportunity to work across phone, email and digital channels.
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📌 Customer Service Officer (New South Wales)
🏢 Elements Recruitment
📍 New South Wales