Job Description
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Own a portfolio of restaurant partners in Melbourne
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Build trusted relationships with restaurant operators across the territory
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Visit partners in the field and help them succeed
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Monitor partner performance using dashboards and data insights
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Identify risks and reduce churn through consultative conversations
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Lead onboarding, activation, and optimisation for new partners
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Deliver growth opportunities, including campaigns, upsells, and new features
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Balance field visits with desk-based planning and analysis
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Provide feedback and improve account management processes and reporting
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Find upsell and cross-sell opportunities
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Help generate new leads and grow the postcode
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Design and test interventions to improve partner performance and satisfaction
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Collaborate with internal teams to refine account management playbooks and reporting
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Shape scalable processes and workflows
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Support current market launches and establish local best practices
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Requirements
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3+ years' experience in Hospitality Sales or Account Management
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Experience working to retention, churn reduction, or revenue-related goals
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Strong organisational and communication skills, both in-person and in writing
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Comfort balancing autonomy with structured ways of working
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Confidence managing a portfolio across field and desk-based work
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Experience in food tech, hospitality, marketplaces, or SaaS (extra awesome)
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Established relationship in hospitality scene in Melbourne (extra awesome)
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Exposure to territory-based or field-led roles (extra awesome)
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Enjoyment of data analysis and performance reporting (extra awesome)
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Interest in process improvement and scalable ways of working (extra awesome)
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Curious, proactive, and confident in building relationships with partners
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Motivated to take ownership of outcomes while valuing support and collaboration
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Comfortable mixing partner-facing work with data analysis and planning
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Adaptable and effective in a scaling environment where processes are evolving
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Passionate about delivering real value to partners
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Core Competencies
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Demonstrates expertise in Account Management and Hospitality Sales, with a strong focus on partner relationship building, data analysis, and performance improvement. Proven ability to drive retention and revenue growth through consultative engagement and effective process optimization.
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Highest-signal resume keywords
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Account Management
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Hospitality Sales
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Data Analysis
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Retention Strategies
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Process Improvement
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Hard Skills
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Performance Reporting
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Churn Reduction
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Revenue Growth
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Onboarding
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Upselling
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Cross-Selling
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Campaign Management
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Market Launch Support
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Territory Management
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Consultative Selling
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Soft Skills
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Organizational Skills
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Communication Skills
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Relationship Building
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Proactivity
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Adaptability
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Industry Keywords
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Food Tech
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Hospitality
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Marketplaces
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SaaS
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Melbourne
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📌 Account Manager (Victoria)
🏢 Jobtailor
📍 Victoria