Job Description
Full time | Monday to Friday | Mascot
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About the Role
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As a Customer Service Representative, you'll be responsible for supporting customers, managing enquiries and bookings, and providing timely solutions to ensure a positive customer experience. You'll work closely with internal teams to coordinate requests, resolve issues and keep customers informed throughout the process. This is a busy and varied role where strong communication, organisation and problem-solving skills are essential.
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Your responsibilities will include:
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Responding to customer enquiries and providing accurate, timely information.
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Managing bookings, requests and changes efficiently.
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Assisting customers with delays, issues and service disruptions.
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Maintaining accurate customer and booking information across internal systems.
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Processing relevant documentation and ensuring information is recorded correctly.
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Working closely with internal teams to coordinate customer requests and resolve issues.
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Managing competing priorities in a fast-paced operational environment.
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Identifying opportunities to improve processes and enhance the overall customer experience.
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About You
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We're looking for someone who is confident,



proactive and genuinely passionate about providing excellent customer service. To be successful in this role, you'll have:
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Previous experience in customer service, contact centre or a similar customer-facing environment.
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Previous experience or knowledge of the freight industry will be highly regarded.
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Excellent verbal and written communication skills.
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Strong attention to detail and accuracy.
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Excellent computer skills, including proficiency in Microsoft Office and Salesforce.
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Strong organisational skills and the ability to manage multiple priorities.
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A proactive approach to problem-solving.
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The ability to work independently and as part of a team.
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A positive, customer-focused attitude and a willingness to go the extra mile.
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The ability to work under time and resource constraints while meeting deadlines.
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Availability to work full-time, Monday to Friday.
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This is a great opportunity for a customer service professional looking to join a supportive and rapid-paced team in Mascot , with the opportunity to develop your skills and gain valuable experience.
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We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

📌 Customer Service Representative (New South Wales)
🏢 Rashi Joshi
📍 New South Wales