Job Description
With over 1. 3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be " The driving force for a better WA."
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Our Claims team plays a vital role in supporting our members during challenging times, and we are looking for motivated and experienced Team Leader s to join several of our operational teams .
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About the Role
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As a Team Leader , you will be responsible for leading and coaching a team of specialists to ensure effective, accurate , and member -centric claims processing. This operational leadership role requires strong people management skills, a solutions-focused mindset, and the ability to drive performance in a fast-paced environment.
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We have multiple opportunities available across a range of Claims divisions
(Home/Motor/Assessing)
, offering diverse pathways for professionals looking to take the next step in their career.
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Key Responsibilities
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Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets.
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Monitor daily workflows and resource allocation to ensure operational efficiency.
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Provide technical guidance and decision-making support for complex or escalated claims.
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Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews.
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Ensure compliance with internal policies, industry regulations, and service-level agreements.
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Identify and implement continuous improvement initiatives to optimise processes and member outcomes.
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Collaborate with stakeholders across the business to resolve issues, share insights, and improve the end-to-end claims journey.
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About You
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Proven experience in a leadership role within an operational environment.
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Willingness to learn and adapt in a continuously evolving environment.
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Effective communicator with strong interpersonal and conflict resolution skills.
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Results-driven with a focus on quality, compliance, and customer service.
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Ability to lead through change and support team resilience in a dynamic environment.
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Confident in using claims systems, reporting tools, and managing KPIs.
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Experience managing customer/member disputes within a financially regulated environment is preferred
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What can we offer you?
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A workplace culture where our people feel valued, respected and empowered
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Work in flexible ways that meet work/life commitments and support wellbeing
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Be part of a purpose led organisation that gives back to the WA community
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An environment that values ongoing career development
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Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
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Opportunities for community engagement and corporate volunteering
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Applications Close COB Wednesday 23rd September ****.
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#BetterJourneysRAC
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📌 Rac Insurance Leadership Opportunities (Perth)
🏢 RACWA
📍 Perth