Job Description
The Company
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An established, well-regarded Australian business with a national footprint. Technology is core to how they operate, so IT here is treated with genuine respect rather than as a cost centre, with real investment in tools, systems, and the people who support them.
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The Opportunity
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They are looking for a permanent Technical Support Specialist to join their Technology team in Sydney. Reporting to a senior member of the technology team, you'll be the go-to person for end users, providing responsive onsite and remote support across desktops, laptops, mobile devices, and core business applications.
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You'll get hands-on exposure across the full Microsoft stack – think Windows *****, Microsoft 365, Intune, Entra ID and Azure – while also contributing to incident and problem management, technology projects, and continuous improvement initiatives. It's a role for someone who genuinely enjoys solving problems and delivering a great end-user experience, not just logging tickets.
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About You
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2-3 years' experience in a technology support, desktop support, or systems administration role
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Solid hands-on experience with Windows *****, Microsoft 365, iPhone and Android devices
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Exposure to cloud and modern workplace platforms – Microsoft 365, Intune, Entra ID, Azure
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Familiarity with ITSM frameworks (incident, problem, change and asset management)
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Understanding of cybersecurity principles, endpoint security, and access management
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Strong communicator, comfortable translating technical detail for non-technical stakeholders
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Proactive, solutions-focused, and customer-service driven
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Tertiary qualifications in IT/Computer Science (or equivalent experience); vendor certifications (Microsoft, VMware, Citrix) highly regarded
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Some Engaging Points
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Genuine family-oriented, employee-first culture
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Modern Sydney office
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IT is valued and invested in, not treated as an afterthought
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Real scope to get involved in projects and improvement initiatives beyond BAU support
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If you would like to know more Call Ryley on ************ or email
******
for a quick chat.

📌 It Support Officer (New South Wales)
🏢 Humanised Group
📍 New South Wales