Job Description
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Deliver outstanding service and act as a key point of contact for Product Administration enquiries
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Prepare and manage client correspondence and account maintenance requests
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Investigate, resolve and escape operational issues in a timely manner
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Reconstruct historical cost base information to support CGT reporting requirements
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Analyse and interpret complex data, identifying and resolving discrepancies
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Support quarterly and annual tax reporting processes and liaise with external providers
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Calculate and process client-facing and platform service fees
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Manage account closures and support MDA compliance, monitoring and reversion activities
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Partner with Reconciliations and Corporate Actions teams to ensure data integrity and service quality
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Contribute to process improvement initiatives, risk management activities and regulatory compliance obligations
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Requirements
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Experience within the financial services industry
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Robust analytical and problem-solving skills with the ability to interpret data and investigate issues
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Excellent organisational skills with the ability to prioritise competing deadlines
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Strong written and verbal communication skills and the ability to build effective stakeholder relationships
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Ability to work independently while contributing positively to a collaborative team environment
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Intermediate Microsoft Office skills, particularly Outlook, Excel and Word
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A proactive mindset with a focus on continuous improvement and service excellence
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Understanding of Corporate Actions and their impact on cost bases (desirable)
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Knowledge of various asset classes and portfolio reconstruction (desirable)
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Experience using Iress IPS (desirable)
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Core Competencies
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Demonstrates strong analytical and problem-solving capabilities, with a focus on data interpretation and operational issue resolution. Proficient in managing client correspondence and account maintenance while ensuring compliance and service excellence in the financial services industry.
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Highest-signal resume keywords
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Financial Services Experience
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Data Analysis and Interpretation
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Client Correspondence Management
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Microsoft Office Proficiency
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Corporate Actions Knowledge
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ATS Optimization Keywords
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Hard Skills
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Data Analysis
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Cost Base Reconstruction
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Tax Reporting Support
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Operational Issue Resolution
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Service Fee Calculation
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Soft Skills
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Analytical Skills
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Organisational Skills
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Written Communication
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Verbal Communication
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Team Collaboration
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Industry Keywords
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Product Administration
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MDA Compliance
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Reconciliations
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Corporate Actions
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Asset Classes
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Tools & Technologies
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Microsoft Outlook
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Microsoft Excel
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Microsoft Word
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Iress IPS
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📌 Administration Services Officer (New South Wales)
🏢 Jobtailor
📍 New South Wales