Job Description
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Provide outstanding sales and service through face-to-face interaction and inbound and outbound calls
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Handle Everyday Banking enquiries, account openings, and related processes
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Deliver customer-obsessed service to drive customer satisfaction and first call resolution
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Provide timely and accurate information via telephone and online channels
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Support and educate customers in using digital platforms and online banking features
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Provide support for digital onboarding processes
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Listen, build trust, and ask appropriate questions to exceed customer expectations and improve outcomes
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Contribute to a team culture balanced across people, customer, risk, and performance
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Ensure compliance with internal policies, external requirements, privacy and FSRA legislation, and Underwriting Guidelines
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Requirements
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Experience in delivering high quality customer experience
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Comfortable with digital customer service platforms to assist customers in real-time
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Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
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Understanding of digital verification and ID validation systems used in customer onboarding
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Proficiency in digital payment technologies, such as mobile wallets and online payments
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Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online
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Ability to comply with internal policies and procedures and external requirements, including Privacy, FSRA, legislative requirements, and Underwriting Guidelines
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Growth mindset; applicants are not expected to have 100% of the listed skills
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Core Competencies
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Demonstrates expertise in delivering high-quality customer experiences through effective communication and support for digital banking services. Proficient in navigating digital platforms and ensuring compliance with privacy and regulatory requirements.
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Highest-signal resume keywords
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Customer Experience Delivery
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Digital Banking Applications
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Digital Payment Technologies
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Compliance with Privacy and FSRA
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Digital Onboarding Support
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Hard Skills
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Customer Service
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Digital Banking
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Account Opening Processes
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Digital Verification Systems
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ID Validation
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Mobile Wallets
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Online Payments
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Troubleshooting Digital Applications
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First Call Resolution
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Customer Satisfaction
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Soft Skills
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Trust Building
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Active Listening
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Problem Solving
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Team Collaboration
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Growth Mindset
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Industry Keywords
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FSRA Legislation
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Underwriting Guidelines
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Privacy Compliance
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Tools & Technologies
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Digital Customer Service Platforms
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Online Banking Features
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Mobile Services
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