Job Description
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Manage day-to-day delivery of the service transition project.
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Manage customer expectations regarding scope, timeline, and dependencies.
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Keep clients, project managers, and account managers informed on status.
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Establish priorities to meet timelines and pipeline when engagements compete for the same resources.
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Collaborate with multidisciplinary technology teams for fast client delivery.
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Coordinate documentation, asset and licence registers, and runbooks.
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Facilitate knowledge transfer into service desk and BAU teams.
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Run formal handover and hypercare.
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Manage project support work to deliver solutions and capabilities meeting client requirements.
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Provide administrative support to projects.
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Manage and track project financials and invoicing.
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Assist PMO with financials, RAID reporting, and tracking.
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Own and update tracking spreadsheets, including rundown tasks.
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Requirements
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Certification or degree in Project Management, Information Technology, Business Administration, or a related field desirable.
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Proven experience in project coordination, preferably within an MSP environment.
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Confidence chairing meetings with both technical teams and customer executives, and managing expectations when a timeline moves.
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Proven ability to follow up and ensure tasks move to completion with GREAT customer satisfaction.
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Solid organisational and multitasking skills, with exceptional attention to detail.
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Excellent written communication, including status reports, minutes,



and customer-facing communications requiring no rework.
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Demonstrated experience of growing and fostering brilliant team and client relationships.
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A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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Core Competencies
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Demonstrates strong project management capabilities, including coordination, financial tracking, and stakeholder communication, while fostering positive relationships with clients and teams. Proficient in managing service transition projects within a multidisciplinary technology environment.
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Highest-signal resume keywords
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Project Coordination
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Financial Tracking
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Stakeholder Communication
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Organisational Skills
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Customer Satisfaction
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ATS Optimization Keywords
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Hard Skills
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Project Management
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Service Transition
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Documentation Coordination
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RAID Reporting
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Invoicing Management
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Soft Skills
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Attention to Detail
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Multitasking
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Meeting Facilitation
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Relationship Building
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Written Communication
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Certifications & Qualifications
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Project Management Certification
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Degree in Project Management
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Degree in Information Technology
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Degree in Business Administration
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Vulnerable People Check
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Working with Children Check
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Police Check
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Industry Keywords
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MSP Environment
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Client Delivery
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Service Desk
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BAU Teams
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Tools & Technologies
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Tracking Spreadsheets
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Asset Registers
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Licence Registers
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📌 Project Coordinator - Transitions (Victoria)
🏢 Jobtailor
📍 Victoria