Job Description
Customer Service Officer
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Start Date: 21 September | Hybrid | Inbound Customer Support
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Are you an experienced customer service professional who enjoys solving problems, helping customers and taking ownership of an enquiry from start to finish?
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We're partnering with a growing consumer business looking for an experienced Online Customer Service Agent to join their Customer Experience team on a temporary basis.
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This is a busy, varied role supporting customers across phone and online channels.
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The role
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You'll be part of a collaborative customer experience team managing approximately 20 inbound calls and 60 customer service tickets per day, helping customers with enquiries relating to:
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Orders and deliveries
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Account and subscription enquiries
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Product and service questions
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Delivery or fulfilment issues
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General customer support
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Email, live chat and digital enquiries
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You'll take ownership of customer issues from initial enquiry through to resolution, liaising with internal teams where required and keeping customers informed along the way.
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You'll also be responsible for maintaining accurate notes and progressing and closing customer cases within the CRM.
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About you
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We're looking for someone who brings:
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Previous experience in customer service, contact centre, retail or FMCG
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Strong written and verbal communication skills
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A calm, professional and customer-focused approach
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Confidence managing multiple enquiries and priorities at once
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Good problem-solving skills and the ability to take ownership of customer issues
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Strong attention to detail
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Experience using Zendesk would be highly regarded, although experience with a similar CRM or ticketing platform will also be considered
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Hours
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This role offers some flexibility while still being predominantly office based:
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Monday to Friday
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Two 10am–6pm shifts every second week
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Every second week either Saturday or Sunday
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This is a great prospect if you enjoy being busy, like variety and want a role where you can genuinely help customers rather than simply work through a call queue. You'll join a supportive customer experience team within a fast-paced business where customer service is genuinely important and where you'll have the opportunity to work across phone, email and digital channels.

📌 Customer Service Officer (New South Wales)
🏢 Elements Recruitment
📍 New South Wales