Job Description
n
Permanent Full time
n
Melbourne CBD Location
n
Hybrid Working Arrangement
n
n
A leading and growing IT Managed Service Provider is seeking a Senior Network Security Engineer whowill support and maintain customer networks and security platforms, troubleshoot complex issues and ensure services meet agreed service level agreements (SLAs).
n
This position requires strong technical knowledge, clear communication and hands-on experience with Juniper, Palo Alto and Fortinet.
n
Key Responsibilities:
n
n
Maintain customer network and security environments to support reliable day-to-day operations.
n
Identify and resolve connectivity issues across routing, switching and wireless networks.
n
Manage Juniper, Palo Alto and Fortinet platforms, ensuring they operate effectively.
n
Take ownership of escalated support issues, from initial investigation through to resolution.
n
Review monitoring alerts and investigate potential problems before they disrupt customer services.
n
Keep accurate records of incidents, service requests and troubleshooting activities in ServiceNow.
n
Assess the urgency and impact of each issue and respond within agreed service level agreements (SLAs).
n
Keep customers updated and explain technical issues and solutions in straightforward language.
n




Track network capacity and support ongoing maintenance throughout the technology lifecycle.
n
Maintain load balancing and application security services to support application access and availability.
n
n
Key Requirements:
n
n
Five or more years of experience working directly with customers in a technical support or engineering role.
n
Five or more years of practical experience maintaining and troubleshooting network and security systems.
n
Hands-on expertise with Juniper, Palo Alto and Fortinet products.
n
A solid understanding of routing, switching and wireless networks, including Juniper networking technologies.
n
Experience configuring, supporting and troubleshooting Cisco ASA and ISE.
n
Familiarity with load balancing platforms such as F5 or NetScaler.
n
Experience managing support tickets and service requests through ServiceNow.
n
Working knowledge of monitoring tools such as SolarWinds or Nagios.
n
Current certifications from at least two of these vendor groups: Cisco, Juniper and Palo Alto.
n
Strong problem-solving and communication skills, with the ability to understand customer needs and balance competing support priorities.
n
n
Job Ref:*******

📌 Senior Network Security Engineer (Victoria)
🏢 Interpro
📍 Victoria