Job Description
Report To
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Senior Manager, Deposit & Digital Performance
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Location
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Head Office
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Closing Date
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15-Sep-****
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Job Description
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Job Responsibilities
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Drive the growth of deposit balances across key product lines, ensuring sustainable and stable portfolio expansion.
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Monitor deposit portfolio performance across CASA, Term Deposit, and Contractual Savings, identifying key trends, risks, and opportunities.
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Analyze customer segments, product performance, balance movements, and market trends to identify growth and risk areas.
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Analyze daily, weekly, and monthly deposit movements to ensure stable and sustainable portfolio growth.
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Track customer behavior, account activity, and product performance to support targeted growth strategies.
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Provide insights and recommendations to improve deposit mix (CASA %), reduce high-cost funds, and strengthen funding stability.
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Coordinate with branch teams (ROs/RS/RMs) and other stakeholders to support acquisition, retention strategies, and address abnormal balance fluctuations.
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Conduct regular branch visits to support execution and gather feedback for process and service improvements.
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Reinforce strategic initiatives to ensure sustainable deposit balance growth.
n
Drive growth of depositors and digital adoption through effective acquisition across branches, digital platforms, and
partnership/referral
channels.
n
Manage and monitor digital onboarding, mobile banking adoption, and online account opening conversion and usage.
n
Collaborate with Digital Banking, Marketing, and Product teams to optimize onboarding and improve conversion and engagement.
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Support the rollout of new digital features, enhancements, and campaigns to attract and retain deposit customers.
n
Collect customer feedback, identify gaps, and work with relevant teams to improve customer experience and digital journey.
n
Reinforce implementation of merchant monitoring and site visits in line with SOPs.
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Ensure acquisition and onboarding activities comply with regulatory requirements, internal policies, and risk management standards.
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Assist in designing sales kits, training materials, and FAQs for frontline teams.
n
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Job Responsibilities
n
n
Drive the growth of deposit balances across key product lines, ensuring sustainable and stable portfolio expansion.
n
Monitor deposit portfolio performance across CASA, Term Deposit, and Contractual Savings, identifying key trends, risks, and opportunities.
n
Analyze customer segments, product performance, balance movements, and market trends to identify growth and risk areas.
n
Analyze daily, weekly, and monthly deposit movements to ensure stable and sustainable portfolio growth.
n
Track customer behavior, account activity, and product performance to support targeted growth strategies.
n




Provide insights and recommendations to improve deposit mix (CASA %), reduce high-cost funds, and strengthen funding stability.
n
Coordinate with branch teams (ROs/RS/RMs) and other stakeholders to support acquisition, retention strategies, and address abnormal balance fluctuations.
n
Conduct regular branch visits to support execution and gather feedback for process and service improvements.
n
Reinforce strategic initiatives to ensure sustainable deposit balance growth.
n
Drive growth of depositors and digital adoption through effective acquisition across branches, digital platforms, and
partnership/referral
channels.
n
Manage and monitor digital onboarding, mobile banking adoption, and online account opening conversion and usage.
n
Collaborate with Digital Banking, Marketing, and Product teams to optimize onboarding and improve conversion and engagement.
n
Support the rollout of new digital features, enhancements, and campaigns to attract and retain deposit customers.
n
Collect customer feedback, identify gaps, and work with relevant teams to improve customer experience and digital journey.
n
Reinforce implementation of merchant monitoring and site visits in line with SOPs.
n
Ensure acquisition and onboarding activities comply with regulatory requirements, internal policies, and risk management standards.
n
Assist in designing sales kits, training materials, and FAQs for frontline teams.
n
n
Job Responsibilities
n
n
Drive the growth of deposit balances across key product lines, ensuring sustainable and stable portfolio expansion.
n
Monitor deposit portfolio performance across CASA, Term Deposit, and Contractual Savings, identifying key trends, risks, and opportunities.
n
Analyze customer segments, product performance, balance movements, and market trends to identify growth and risk areas.
n
Analyze daily, weekly, and monthly deposit movements to ensure stable and sustainable portfolio growth.
n
Track customer behavior, account activity, and product performance to support targeted growth strategies.
n
Provide insights and recommendations to improve deposit mix (CASA %), reduce high-cost funds, and strengthen funding stability.
n
Coordinate with branch teams (ROs/RS/RMs) and other stakeholders to support acquisition, retention strategies, and address abnormal balance fluctuations.
n
Conduct regular branch visits to support execution and gather feedback for process and service improvements.
n
Reinforce strategic initiatives to ensure sustainable deposit balance growth.
n




Drive growth of depositors and digital adoption through effective acquisition across branches, digital platforms, and
partnership/referral
channels.
n
Manage and monitor digital onboarding, mobile banking adoption, and online account opening conversion and usage.
n
Collaborate with Digital Banking, Marketing, and Product teams to optimize onboarding and improve conversion and engagement.
n
Support the rollout of new digital features, enhancements, and campaigns to attract and retain deposit customers.
n
Collect customer feedback, identify gaps, and work with relevant teams to improve customer experience and digital journey.
n
Reinforce implementation of merchant monitoring and site visits in line with SOPs.
n
Ensure acquisition and onboarding activities comply with regulatory requirements, internal policies, and risk management standards.
n
Assist in designing sales kits, training materials, and FAQs for frontline teams.
n
n
Qualification And Experiences
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Bachelor's degree in Commerce, Banking, Business Administration, or related field.
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At least 3 years of relevant experience in non-credit operations, preferably in a bank or MDI institution.
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Experience in quality control or compliance roles is a strong advantage.
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Requires to expert of Ms. Excel [advance excel is prefer].
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Good problem solving skill.
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Be able to communicate with verity people with the cross functional.
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Be able to travel and conduct branch visits as required.
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Excellent interpersonal skill.
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Qualification And Experiences
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n
Bachelor's degree in Commerce, Banking, Business Administration, or related field.
n
At least 3 years of relevant experience in non-credit operations, preferably in a bank or MDI institution.
n
Experience in quality control or compliance roles is a strong advantage.
n
Requires to expert of Ms. Excel [advance excel is prefer].
n
Good problem solving skill.
n
Be able to communicate with verity people with the cross functional.
n
Be able to travel and conduct branch visits as required.
n
Excellent interpersonal skill.
n
n
Qualification And Experiences
n
n
Bachelor's degree in Commerce, Banking, Business Administration, or related field.
n
At least 3 years of relevant experience in non-credit operations, preferably in a bank or MDI institution.
n
Experience in quality control or compliance roles is a strong advantage.
n
Requires to expert of Ms. Excel [advance excel is prefer].
n
Valuable problem solving skill.
n
Be able to communicate with verity people with the cross functional.
n
Be able to travel and conduct branch visits as required.
n
Excellent interpersonal skill.
n
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📌 Senior Deposit & Digital Acquisition Management Officer (Rockhampton)
🏢 AMK Bank
📍 Rockhampton