The Apex Group was established in Bermuda in **** and is now one of the world's largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.
With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.
Your career with us should reflect your energy and passion.
That's why, at Apex Group, we will do more than simply 'empower' you.
We will work to supercharge your unique skills and experience.
Take the lead and we'll give you the support you need to be at the top of your game.
And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Senior Incidents & Complaints Analyst ( Superannuation Administration )
Location: Wollongong , Melbourne
Description We are looking for someone with RG 146 and a deep understanding of the superannuation administration processes, and related obligations.
This role is responsible for managing superannuation administration incidents and complaints.
Job specification
Working with internal and external stakeholders to record, report, contain, remediate, and review incidents and complaints across a variety of clients, in line with applicable laws, contractual obligations, and service level agreements
Conduct incident and complaint impact assessments, root cause analysis, and document proposed incident remediation plans for internal and external approval
Work with internal teams to implement required remediation activities
Conduct and document Post Incident Reviews, and implement prevention steps to reduce the likelihood of recurrence
Work with internal and external stakeholders to identify, develop and implement processes and control uplift opportunities
Document complaint key learnings
Ensure internal and external incidents and complaints reporting are maintained
Attend Client Incident and Breach meetings as required
Identify and report systemic incidents and complaints
Skills Required:
RG 146 and a deep understanding of the superannuation administration processes, and related obligations




Experience in managing obligations relating to incident management and internal dispute resolution
The ability to effectively communicate with and manage internal and external stakeholders to achieve required outcomes
Robust written and verbal communication
Ability to complete calculations required to remediate incidents and complaints including compensation
Ability to reduce to reduce preventable recurring incidents and complaints through undertaking root cause analysis and providing recommendations to effectively address causes
Ability to produce internal and incidents and complaints reporting and insights
A curious, open, and growth mindset, with the ability to apply creative and pragmatic approaches to solving problems
What you will get in return:
A genuinely unique opportunity to be part of an expanding large global business;
Competitive remuneration commensurate with skills and experience;
Training and development opportunities
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability.
Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please /
Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential.
Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder.
Application made by the job applicant(s)



constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.
About Apex Group
We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices.
Established in Bermuda in ****, the Group has continually disrupted the asset serving industry through our investment in innovation and talent.
Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.
We're a people-powered business, and our people are full of ambition.
Together, we're inspired to lead the new era of data and tech enabled service.
Bringing new products and services to market.
Sharpening our client focus.
Disrupting the market to exceed expectations.
Innovating across a range of specialisms.
With our focus on making a difference to our people, our planet and our society, you'll experience more here than you would at most other companies.
Prepare to accelerate.
We're a people-powered business with a vision to inspire a new era of service-led FinTech.
We're expanding globally and offering more to our clients.
This means you get more opportunities to grow with us.
So prepare to accelerate.
We'll make sure the time and effort you put in takes you further, faster.
Positive change starts with you.
We're a people-powered business with a vision to inspire a new era of service-led FinTech.
We're expanding globally and offering more to our clients.
This means you get more opportunities to grow with us.
So prepare to accelerate.
We'll make sure the time and effort you put in takes you further, faster.
The journey is yours to own.
When you stretch yourself, you grow.
We want you to explore ways of working that will see you thrive as part of something bigger.
We'll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders.
All the things you need to own your unique journey.
Find out more about us
#J-*****-Ljbffr

📌 Senior Incidents And Complaints Analyst (Wollongong)
🏢 CO_MGHLTD APEX GROUP HOLDINGS AUSTRALIA PTY
📍 Wollongong