Job Description
Australian Taxation Office in Hobart is seeking a Frontline Operations Leader to guide capability growth, coach teams, and ensure high-quality service delivery across tax and superannuation systems. You will lead contact centre teams, interpret policy for practical improvements, engage with taxpayers to resolve issues, and drive outcomes that support compliant and productive services.
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This role requires strong people leadership, stakeholder management, and the ability to translate regulatory
📌 Contact Center Ops Leader -- Service Excellence (Hobart)
🏢 Australian Taxation Office
📍 Hobart
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