Hamilton Harbour Residential Pty Ltd Position: Accommodation Manager Location: Hamilton, QLD **** Salary: $80,000 Full-time Our Business Hamilton Harbour Residential Pty Ltd operates residential accommodation and onsite property management services at Hamilton Harbour Residences in Hamilton, Queensland.
The business supports apartment accommodation, guest and tenant services, housekeeping coordination, maintenance arrangements, property presentation and resident services, with a focus on customer service, cleanliness, safety, property condition and efficient day-to-day operations.
The Role We are currently seeking an experienced Accommodation Manager to join our team full-time.
The role oversees the efficient daily operation of residential accommodation and onsite property management, including apartment operations, reservations, guest and tenant services, housekeeping coordination, maintenance arrangements, property presentation and resident support.
As Accommodation Manager at Hamilton Harbour Residences, you will work closely with residents, tenants, contractors, suppliers, cleaners, maintenance personnel and management to maintain high standards of service, cleanliness, safety, property condition and operational efficiency.
The Tasks for the position include: ·Overseeing daily accommodation operations, including reception, enquiries, apartment preparation, housekeeping, cleaning and maintenance coordination.
·Directing and coordinating reservations, tenant enquiries, guest or resident check-ins, check-outs and apartment allocations.
·Welcoming guests, tenants and residents and providing information about accommodation services, building facilities and local amenities.
·Responding to guest, tenant and resident enquiries,



complaints and service requests in a professional and timely manner.
·Monitoring the cleanliness, presentation and condition of apartments, common areas and accommodation facilities.
·Coordinating housekeeping schedules, apartment preparation, linen services and cleaning arrangements for arrivals, inspections and ongoing occupancy.
·Conducting regular inspections of apartments and common areas and arranging repairs or maintenance where required.
·Liaising with contractors, suppliers, cleaners, maintenance personnel and management to ensure operational issues are handled efficiently.
·Maintaining records relating to reservations, occupancy, payments, expenses, maintenance requests, keys, access devices and daily operational activities.
·Monitoring accommodation supplies, cleaning products, linen, amenities and other items required for daily operations.
·Assisting with apartment leasing and accommodation enquiries, including furnished and unfurnished apartment options and lease-related support.
·Coordinating with property management and onsite management teams to support high occupancy standards and a positive resident experience.
·Supporting the use and management of building facilities and resident services, including communication systems, parcel arrangements and common-area access where required.
·Monitoring the quality of accommodation services and assisting in implementing improvements to guest,



tenant and resident satisfaction.
·Ensuring workplace procedures are followed in relation to health and safety, fire safety, cleanliness, customer service and property standards.
·Assisting with accommodation promotions, online listings, tenant engagement and guest or resident retention initiatives.
·Reporting to the business owner and senior management on occupancy, guest and resident feedback, staffing, cleaning, maintenance and operational matters.
Skill Requirements ·Minimum qualification of Associate Degree, Advanced Diploma or Diploma in Hospitality Management.
·Minimum of 1 year of proven experience as an Accommodation Manager in accommodation or residential property workplace.
·Strong customer service skills and the ability to handle guest, tenant and resident enquiries, complaints and service requests professionally.
·Strong organisational and coordination skills across reservations, apartment preparation, housekeeping, cleaning and maintenance activities.
·Ability to conduct property inspections and coordinate repairs, maintenance and contractor attendance where required.
·Strong administrative and record-keeping skills, including occupancy, payments, expenses, maintenance requests, keys and access records.
·Strong communication, problem-solving and multitasking skills, with the ability to liaise effectively with contractors, suppliers, cleaners, maintenance personnel and management.
To Apply ·If you are an organised and service-focused professional with relevant accommodation, residential property or hospitality experience, we would love to hear from you.
·Please submit your resume and a cover letter outlining your relevant experience and interest in the role.

📌 Accommodation Manager (Brisbane)
🏢 Hamilton Harbour Residential
📍 Brisbane