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MinterEllison is one of Australia's largest independent law and consulting firms.
With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities.
Clients seek out MinterEllison to help them solve complex problems every day.
We do this by our full-service legal offering and complementary consulting offering.
We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion.
We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.
At MinterEllison, we're leading the way with AI and other emerging technologies, powering innovation right across our firm.
You will have the opportunity to engage with AI tools we've built, and other external AI tools, to enhance efficiencies and excellence internally and with our clients.
Our innovative and professional Client Services team are at the very front line of the business and are responsible for ensuring the smooth running of our busy and vibrant client floor.
This team interacts with all teams across the firm and manages a wide variety of client and staff meetings and events.
Your Role
As part of the Client Services team, you'll deliver exceptional food & beverage service to partners, staff, clients, and visitors.
You'll strive to ensure consistently high-quality service and a superior guest experience.
The main areas this position is responsible for include:




Deliver professional, timely, and efficient food and beverage service
Tailor your service delivery for the type of meeting or event i.e. formal plated service, cocktail service, discreet boardroom service, informal service, etc.
Coordinate the day-to-day operations of the Client Services Assistants (CSA's) and ensure tasks are performed efficientlyand professionally
Supervise functions and events, ensuring seamless delivery.
Some events may be before or after hours
Provide mentorship to the CSA team by providing training, direction and guidance with a collaborative and open mindset.
Act as the first escalation point
Provide support and training to casual and temp employees
Ensure meeting rooms are set up appropriately for all meetings and functions and are cleared promptly
Ensure all areas across the client floors are clean and maintained at all times, including the maintenance of equipment
Deliver 'Tier 1' AV support which includes setting up and packing away standard AV equipment, simple troubleshooting and escalation to the Digital team where required
Manage workflows on client floors using EMS room booking system, waiter call system, Teams, and other tools and technologies that may be in use
Provide administrative support including ordering, stock management, rostering and invoicing




Provide back up support to Reception as required, including welcoming clients, room bookings and responding to queries and requests
Work closely with the Client Services Team Leader, Head Chef, and Client Services Coordinator to ensure all areas of the Client Services team are informed and working seamlessly
Develop and maintain trusted relationships with team members, partners and stakeholders across the firm
Proactively seek opportunities to improve processes and procedures and enhance the service offering
Collaborate with Business Operations teams nationally and drive the national alignment of policies, procedures, services and products
Assist with key projects and other ad hoc duties as required
More About You
We welcome applicants who have:
Minimum of 5 years in corporate hospitality, ideally in fine dining, banqueting, or other corporate hospitality role
Experience working in a fast-paced setting delivering premium service
Barista experience or coffee making skills
Strong relationship-building, organisational, and communication skills
Attention to detail and ability to adapt to changing requirements
Ability to influence and motivate your team
Solutions-focused, proactive client service approach
Strong prioritisation skills, ability to meet deadlines and manage multiple priorities
RSA Competency Card or the willingness to obtain
Room booking tool and intermediate computer skills
If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact ******.
#J-*****-Ljbffr

📌 Client Services Assistant Lead (Brisbane)
🏢 MinterEllison
📍 Brisbane