This Sydney-based role at Datacom leads the desktop support team, owning performance, standards, and technical quality.
You will drive SLA metrics, escalate where needed, and ensure consistent, auditable processes across the team.
You will guide the team in a quick-paced environment, maintain SOE efficiency, and work with stakeholders to root out underlying issues while coaching staff to higher competency levels.
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📌 Desktop Support Team Lead: Sla, Standards & Coaching (Sydney)
🏢 Datacom
📍 Sydney
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