Compass is seeking a Quality Assurance Manager to elevate customer service across our omni-channel support team.
You will monitor interactions, evaluate agent and AI performance, and drive improvements in quality, compliance and customer experience.
Working with Support, Team Leaders, Training and Product, you'll develop standards, lead calibration sessions, manage complaint workflows, and provide constructive feedback to help teams deliver consistent, high-quality service.
#J-*****-Ljbffr