Senior Consultant, Enterprise Incident Management
September 1, ****** Mins Read
Location:
Australia, Melbourne
Company:
Northern Trust
This is a senior operational resilience role within Northern Trust's global Enterprise Incident Management (EIM) team and forms part of the broader Enterprise Resiliency Office.
Operating within a 24×7 follow-the-sun model, the role is responsible for coordinating and managing incidents throughout the lifecycle, including detection, response, escalation, communication, service restoration, and post-incident review.
The position plays a critical role in delivering consistent incident management practices across the organization, enabling rapid response, minimising business disruption, and strengthening overall operational resilience.
Job role:
Monitor, assess, and coordinate the response to actual or potential business-impacting incidents across the enterprise.
Activate and facilitate incident response teams and escalation processes in line with established severity criteria and governance requirements.
Lead cross-functional response efforts involving business units, technology, risk, compliance, legal, and other stakeholders to drive timely resolution.
Maintain situational awareness, assess business impacts and risks, and support decision-making throughout the incident lifecycle.
Ensure incidents are accurately recorded, managed, and progressed through to closure.
Communication and stakeholder management
Deliver explicit, timely, and consistent communications to senior leadership, impacted stakeholders, and response teams.




Coordinate internal and external communications, including regulatory, client, vendor, and partner engagement where required.
Build and maintain effective relationships with key stakeholders to support incident response and operational resilience objectives.
Incident governance, reporting, and documentation
Ensure compliance with enterprise incident management policies, standards, and procedures.
Maintain accurate records of incident actions, decisions, timelines, and outcomes.
Support incident governance activities, including metrics, reporting, trend analysis, and management information.
Post-incident review and continuous improvement
Facilitate post-incident reviews (PIRs) and after-action reviews to identify root causes, lessons learned, and improvement opportunities.
Track remediation actions through completion and validate the effectiveness of corrective measures.
Drive continuous improvement initiatives to enhance incident management capabilities, controls, and response effectiveness.
Operational resilience and framework support
Support the development and maintenance of incident management frameworks, playbooks, procedures, communication templates, and supporting documentation.
Contribute to operational resilience initiatives, including incident readiness, business continuity integration, scenario testing, and response planning.
Deliver training, awareness, and guidance to stakeholders on incident management processes, escalation requirements, and response roles and responsibilities.
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📌 Senior Consultant, Enterprise Incident Management (Melbourne)
🏢 Resilienceforward
📍 Melbourne