Guest Service Manager (Gold Coast)

Guest Service Manager (Gold Coast)

16 Sep
|
BuildRight Construction AU
|
Gold Coast

16 Sep

BuildRight Construction AU

Gold Coast

JoinaleadingpremiumapartmenthotelgroupinQueenslandasaGuestServiceManager.Thisleadershiproleisidealforanexperiencedhospitalityprofessionalwhoispassionateaboutdeliveringexceptionalguestexperienceswhileleadingfrontofficeoperations.YouwillworkcloselywiththeHotelManagerandcollaboratewithhousekeepingandmaintenanceteamstoensureoutstandingservice,smoothdailyoperations,andhighpresentationstandards.Thisisanexcellentopportunitytoadvanceyourcareerwithawell-establishedhospitalityorganisation.
The Prospect
JoinaleadingpremiumapartmenthotelgroupinQueenslandasaGuestServiceManager.Thisleadershiproleisidealforanexperiencedhospitalityprofessionalwhoispassionateaboutdeliveringexceptionalguestexperienceswhileleadingfrontofficeoperations.YouwillworkcloselywiththeHotelManagerandcollaboratewithhousekeepingandmaintenanceteamstoensureoutstandingservice,smoothdailyoperations,andhighpresentationstandards.Thisisanexcellentopportunitytoadvanceyourcareerwithawell-establishedhospitalityorganisation.
Key Responsibilities
Leadandoverseedailyfrontofficeoperationsandguestservicedelivery
Supervise,coachanddevelopthefrontofficeteam
Createapositiveandcollaborativeworkplaceculture
Handleguestfeedbackandresolveconcernsprofessionally
Ensureallfrontdeskproceduresarecompletedaccuratelyandefficiently




Deliverexceptionalcustomerserviceandexceedguestexpectations
Prepareandmanagestaffrostersandpayrollrequirements
Workcloselywithhousekeepingandmaintenancetomaintainpropertystandards
Ensurecompliancewithcompanypolicies,proceduresandservicestandards
SupporttheHotelManagerwithdailyoperationalresponsibilities
ManagehoteloperationsintheabsenceoftheHotelManager
Maintainhighstandardsofprofessionalismandguestsatisfaction
Requirements & Eligibility
PreviousexperienceasaDutyManager,ManageronDuty,AssistantManagerorsimilarleadershiprole
Experienceworkingwithina4-staror5-starhotelenvironment
Strongleadershipandteammanagementskills
Excellentcustomerserviceandguestrelationshipmanagementabilities
Strongcommunicationandinterpersonalskills
Abilitytoworkeffectivelyunderpressureinafast-pacedenvironment
Excellentorganisationalandtimemanagementskills
Professionalpresentationandpositiveattitude
Abilitytocollaboratewithmultipledepartments
Commitmenttodeliveringoutstandingguestexperiences
Special Instructions
Eligibleforvisasponsorshipifrequiredfortherole.
Full visa sponsorship available under Australia Subclass ********* Employer Nomination.
#J-*****-Ljbffr

📌 Guest Service Manager (Gold Coast)
🏢 BuildRight Construction AU
📍 Gold Coast

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