Call Centre Customer Service Customer Service Sydney Contract or Temp 16/9/2026 Based on Sydney's Northern Beaches Excellent Hourly Rate Ongoing Temp Role Our client is the largest family-owned global company in the field of fragrances and flavours.
As an international Swiss company, their passion is for creativity and innovation combined with an understanding of sensory perceptions and trends have built their world class reputation.
They have significantly invested in Research and Development with excellent results in reinventing the best of what nature offers.
Employing over 10,000 people worldwide in over 64 countries they are the best in their field.
You new role: Promote the "Customer Orientated" value within the Supply Chain Organisation Build an intimate relationship with Firmenich commercial partners and Customers' key representatives Provide solid customer service support to commercial and prospects.
Have close collaboration with commercial and related' stakeholders (internal external) to deliver challenging customers' requirements / needs Versatile and quick to address customer, commercial and related stakeholder's challenges/concerns while ensuring on time deliveries (Post Goods Issued timely)



Maintain explicit effective communications with customers by highlighting potential issues, opportunities and action plans if such situations arise Thorough follow up and closure on customer feedback and complaints Monitor track overseas shipments from affiliates till customers' receipt besides overseeing local plant supply to customers Assist in reducing overall inventory costs by optimizing forecast, providing good analysis and provision of customer demand, rigorous monitoring of on time delivery Participate in projects which require Customer Experience involvement Experience need ed: Good computer literacy and ability to master systems tools: SAP, Atlas, Cristal In-depth knowledge and usage of sales working processes Proven ability to develop and maintain good working relationship with clients Team player, able to work with many different functions and people Being organised A proactive growth mindset and a can-do attitude Degree/diploma highly advantageous The successful candidate will have at least 3 years working experience as commercial assistant, customer service and supply chain with SAP experience essential.
APPLY NOW by submitting your up to date Resume and cover letter to ****** For a confidential chat call Julie on ************

📌 Commercial Assistant (New South Wales)
🏢 Optimal Recruitment Australia
📍 New South Wales